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b011279e
Community Member

I can't set up payment

I set up payment direct to the local bank but it's not work. The web write: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute." Help me please!

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Hung,

 

Thank you for reaching out to us. Could you please clear your cache and cookies or log in with another browser to check if the issue persists? 

 

Additionally, could you please try to complete the W-8BEN form under Settings> Tax Info, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents.

 

Let us know if the issue persists so that we can assist you further. 

 

~ Nikola
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