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I can't update my profile photo

sergey_kravtsov
Active Member
Sergei K Member Since: Jan 27, 2021
1 of 3

So, I researche the forum and tried all the proposed solutions, which are:

Clear cache and cookies
Check the image parameters (jpg, 900kB)
Try to upload from a different page (tried from Find Job, there is no upload option)

And still, aI am getting the same error : Sorry, something went wrong. We were unable to upload your image. 
Please help me, what else can I do?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 3

Hi Sergei,

 

I'm sorry to hear about that. One of our team members already reached reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
sergey_kravtsov
Active Member
Sergei K Member Since: Jan 27, 2021
3 of 3

I fixed it. The problem was that my picture was of 4500px height. I did not know that the higher border of resolution existed, because only there parameters are specified on the upoad page: "250x250 Min size/ 5 MB Max".

So I just cropped it and it worked.

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