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Re: I can't upgrade my membership into plus membership

Active Member
Manuela R Member Since: Jul 24, 2017
1 of 6

Hello Upwork community,

I have been trying for the past 2 days to upgrade my membership and it won't allow me. Everytime I try to submit, the following message pops:

Your payment could not be processed. Please choose an alternate payment method or retry again later.

 

My payment method is valid and has been working all this time. I would like some help here. Thanks

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Manuela,

You will need to add a billing method so that we can charge you for the membership fee.
If you need help with this or you need more details about what billing methods are accepted visit this Help Article.


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Active Member
Patricia B Member Since: May 16, 2019
3 of 6

I am having the same issue - only it accepts my credit card detail and then acts as though it is processing and the screen goes blank!!! 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Patricia,

 

Could you please try clearing your cache and cookies or upgrading your membership from another browser? If you`re experiencing the same problem after this let me know, thank you.


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Active Member
Patricia B Member Since: May 16, 2019
5 of 6
Hi thank so much for getting back to me. I am using Google as my browser
and I have removed all cache and cookies. No change - I am praying that I
don't end up with multiple charges due to several attempts. Hope you can
figure this out.

Thanks
Patricia
Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Thank you for the follow up Patricia,

 

Our team will check this from our end and reach out to you via ticket as soon as possible to assist you further. 


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