I can't upload a specific project on my portfolio.

[6bad6eea]

Hi, 
I am having a problem with one specific project upload, and I can't seem to find what's the issue. I upload the photos, add describtions nd everything and when I hit "Publish", it says: "Sorry there was an issue. Try again later.". And I have been trying for the past couple of days and it still doesn't work. At first I thought it was the size of it, but then I tried resizing it so much, it looker really pixelized, my photos were somewhere around the size of 500pxl, and I had the quantity reduced to 5 and it still said this error. Then I thought that there was a problem with the site and I can't upload projects at all for some reason, but no. I uploaded another project and it was no problem at all. I don't understand what is going on? If we could resolve this issue, I would be grateful. 

Kind regards

[geri_kol]

Hi Violeta,

I had a similar problem when trying to upload a PDF to my portfolio. That was a month ago, in mid-April. I reported it then, had a customer service rep contact me to ask me run all sorts of checks on my PC and take at a gazillion different screenshots... and then disappeared into the ether. The issue was never resolved, I have followed up 2 or 3 times since, have posted about it on this forum, moderators have told me they would nudge their CS team to follow up with me, and still nothing. 

[759e32fa]

Hi Gergana,

I followed up on your case yesterday and today. Please refer to this ticket should you have any questions in order for the agent handling your case to be updated as well. When everything is in one place we can be more efficient at assisting you. Also, since specific account information is involved, please understand that we don't discuss with you the status of your ticket in the Community, which is a public space, to protect your information. 

[geri_kol]

Hi Annie,

As I mentioned in my previous comment, I have already tried to contact the agent handling my case via the open ticket, but received no response - that's why I posted here. If you check the correspondence on that ticket, you will see the last two messages are from me, askign for an update. Both unanswered.

What solution do you propose when the issue is not being resolved for over a month now, I am not getting an explanation or response from the CS agents handling the case, yet you are telling me to refer to my ticket and follow up with the agent handling the case? 

[759e32fa]

Hi Gergana,

We can only submit a follow-up to the team handling your case as well. Kindly refer to the open support ticket as the agent handling your case advised you how the issue is related to a bug. Since this is not an isolated case, our team is working toward resolving the issue that's concerning the whole platform and may require some time to get it fixed. As soon as they get an update, they will, in return, update your ticket.

Nevertheless, I followed up again on your case. You can access your support ticket here.

[geri_kol]

Ok Annie, point taken. Well, let me just say that as a paying customer (and yes, earning freelancers are also Upwork's customers), I think no company should be taking more than 35 days to leisurely work its way through addressing what it has recognized as a "bug" - that is, an issue affecting many of its customers. 

[759e32fa]

Hi Gergana,

I understand as I'm a freelancer as well. I apologize if it has taken this long and the issue hasn't been fixed yet. I made sure to send every follow-up that you sent here in the Community. Rest assured that they are aware of your unresolved ticket and would update you as soon as they hear back from the team fixing the bug.

[geri_kol]

Hi Annie (or another forum moderator),

Could you please let me know the status of my open ticket regarding this issue? I just tried uploading the PDF to my portfolio yet again and am still getting the same error. It is incomprehensible that almost two months after I reported this issue, there is still no resolution. 

[geri_kol]

May I ask one of the moderators to check up on ticket # 34855380? This is a ticket that was opened on April 18 and the issue reported in it is still unresolved. I have followed up on it multiple times, both directly with the CS representative handling it and here in the forum, and all I get is "the team is working on it." It concerns a technical issue others have reported in the community forum as well (inability to upload PDFs to freelancers' portfolio). 

I just tried to send another follow-up message directly, but when I click on the ticket the page keeps loading ad infinitum, so I am not even able to access it. 

[LuiggiR]

Hi Gergana,

I'm sorry you've been waiting for this long to have this resolved and I appreciate your patience. We've just followed up with the Customer Support team and one of their representatives will be contacting you via the ticket with more information regarding your ongoing case. In addition, I've just merged this post to the thread where you've posted this originally to keep everything in one place.

[geri_kol]

Hi Luiggi,

Thank you for your reply. I did hear back from CS, but unfortunately their suggestion is completely useless - they are telling me to "remove the password" from the file I am trying to upload, but that file is *not* password-protected and never has been. It is a simple PDF file I want to upload to my portfolio, as I have done with several other files previously.

I truly cannot fathom how it is possible that after almost two months of follow-up, Upwork's so-called "technical team" can be so uncompetent and incapable of resolving what seems to be a fairly straightforward issue and instead keeps trying to find a non-existent fault on my end.

[759e32fa]

Hi Violeta,

Thank you for reaching out to us. I checked this for you and wasn't able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Please let us know if the issue persists.

[christopherbudde]

Just a thought. Have you tried renaming the file?