I can't verify my identity because the button doesn't work

[anhnhv]

Hi, how are you? I have tried to verify my identity for 4 days, but the button doesn't work.

I contacted upwork support and tried everything they suggested ( different browser, different devices ), but nothing worked. So I submitted the screenshots and HAR files they wanted but after then, I am not getting any replies for more than 2 days.

Can anyone help me with it?

Thanks

[JoanneP]

Hi Nguyen,

I apologize for any delays. Please know that our team processes tickets in the order that they are received. I'd like to confirm that your concern has already been escalated to the appropriate team for further checking. One of our agents will update you directly on your open ticket. We appreciate your patience. 

[anhnhv]

Okay, thanks

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Joanne Marie P wrote:

Hi Nguyen,

I apologize for any delays. Please know that our team processes tickets in the order that they are received. I'd like to confirm that your concern has already been escalated to the appropriate team for further checking. One of our agents will update you directly on your open ticket. We appreciate your patience. 

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[anhnhv]

Hi Joanne, how are you?

I am getting nervous because upwork message tells me I need to verify identity by July 3rd and it is already July 1st. But still I don't have any options to do it.

Can you help me please?

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Joanne Marie P wrote:

Hi Nguyen,

I apologize for any delays. Please know that our team processes tickets in the order that they are received. I'd like to confirm that your concern has already been escalated to the appropriate team for further checking. One of our agents will update you directly on your open ticket. We appreciate your patience. 

---

[JoanneP]

Hi Nguyen,

I understand that you are worried about completing the verification process on time. I have followed up with the team, and one of our agents will update you directly via the open ticket you have. 

[anhnhv]

I got a reply after waiting for 3 days and they just told me to update the chrome version, which is what I already did before. I clearly mentioned I tried different browsers, different devices and nothing worked. I am not sure why it is too difficult for them to share another link so I can verify identity.

I am stuck for 5 days now.

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Joanne Marie P wrote:

Hi Nguyen,

I understand that you are worried about completing the verification process on time. I have followed up with the team, and one of our agents will update you directly via the open ticket you have. 

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[BojanS]

Hi Nguyen,

It looks like you’re communicating with our team regarding this concern on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.

Thank you for your patience!

[anhnhv]

Hi, I replied on the ticket last night, but still there's no solution give to me.

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Bojan S wrote:

Hi Nguyen,

It looks like you’re communicating with our team regarding this concern on your existing ticket. Please allow time for our team to respond and update the ticket. If you have any additional questions please post them on that ticket for further assistance.

Thank you for your patience!

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[anhnhv]

Hi, I am asked to verify identity by July 3rd, but still the issue isn't resolved so I can't do anything.

I am not sure what happense in this case.

https://prnt.sc/189ynsl

[LuiggiR · Accepted solution]

Hi Nguyen,

I'm sorry to hear you're still experiencing issues completing the verification. I've followed up with the team handling your case, rest assured they'll get back to you soon.

Thank you,

[anhnhv]

Now I am getting another message like this http://prntscr.com/18emz5h

Can you help me please?

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@LuiggiR wrote:

Hi Nguyen,

I'm sorry to hear you're still experiencing issues completing the verification. I've followed up with the team handling your case, rest assured they'll get back to you soon.

Thank you,

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[PradeepH]

Hello Nguyen,

Thank you for your message. I see that you are already communicating with the relevant team via a support ticket here. One of our team members will reach out to you as soon as possible to assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep.

[anhnhv]

Hi, Get started button on the Identity verification page wasn't working for the last 1 week and I couldn't verify my identity. And now I am getting this message. http://prntscr.com/18emz5h

Can you help me please?

I have tried different browsers, different devices, different versions, but nothing worked.