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I can 't verify my identity.

upwork member gave me link to call twice.

but he doesn't accept a call now.

is it bug in upwork or he is lack of responsibility?  

Community Member

**Edited for community guidelines**

I waited for almost 50minute.
but still no responce.
I joined to google meeting 10 times.;)
but still no responce.Lol

Hi George,


I apologize for the inconvenience this caused. I'll go ahead and follow up with the team handling your verification process and you can expect to receive an update on your ticket directly.


Thank you for your patience.

~ Bojan

Hello Bojan, 

I hope you're well.

I uploaded my drivers license to verify my ID and i received an email saiying that my account is on hold now and coudnt verify the ID.

How do I proceed from now?


Thans for your help.

Kind regards


Hi Rafael,


Please refer to this ticket for more information regarding the verification process, where our team already shared tips on how to complete it. 

Thank you.

~ Bojan
Community Member

i can't verify either and i am in a hurry to start work 

Hi Saif,


Please refer to the instructions our team has shared with you on your ticket with the number 32387789. If you have any additional questions, feel free to follow up directly on your ticket and our team will assist you further. Thank you.

~ Goran
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