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I can't withdraw funds from new client

macollinsone
Ace Contributor

I received an email that said, almost a month ago...

"While we investigate our concerns with your client, I’ve placed a temporary hold on your ability to withdraw funds. This hold is to ensure your financial security during the investigation."

"You will, however, be able to invoice on contracts with other clients, receive funds from these other clients, submit proposals to other jobs, and communicate with all clients via Upwork Messages."

 

I assumed I was only able not to withdraw funds from this troubled client; but I just received payment from a new client, and I can't withdraw his funds either...why is this?

ACCEPTED SOLUTION

Hello Marcus,

 

We're sorry for the inconvenience. All your concerns will be responded to the ticket you have with us. Thank you.


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7 REPLIES 7
katrinabeaver
Community Guru

What do you mean you "just" received it. Was it escrow? How long ago was it released?

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"

It was pending the last 5 days, and just became available; this has nothing to do with the last client who is being investigated.

It was in esrow maybe 7 or 8 days ago

Hello Marcus,

 

As stated in the email our team representative sent you, you won't be able to withdraw your funds while we resolve the issue with your client. As soon as we solve the said issue, you'll be able to withdraw your earnings shortly. I also made a follow up to your ticket. One of our representatives will reach out to you shortly. Thank you.


Untitled

@Ryan C wrote:

Hello Marcus,

 

As stated in the email our team representative sent you, you won't be able to withdraw your funds while we resolve the issue with your client. As soon as we solve the said issue, you'll be able to withdraw your earnings shortly. I also made a follow up to your ticket. One of our representatives will reach out to you shortly. Thank you.


 I don't see how that client, has to do with funds with another client. I doubt the client with the issue is even responding to you guys, since he won't even respond to me. He ended the job abruptly; and then the next few days I see upwork put a hold on his account and my funds. He never told me why he ended the job.

Hello Marcus,

 

We're sorry for the inconvenience. All your concerns will be responded to the ticket you have with us. Thank you.


Untitled

View solution in original post

Hm... you should be able to withdraw it via the Get Paid button. You will need to contact CS about this. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
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