I cannot add connects to my upwork account. When I make the connect purchase, the screen shows up again which says this:
Could you please try clearing your cache and cookies or log in with another browser?
Just to clarify, once you click on the green button to purchase connects, you`re returned to the same window? Thank you.
After I click on the green button of Buy connects, I get redirected to the payment page. After completing the process of putting my OTP and submitting, I get redirected to the same page as I shown in the screenshot.
I received the email from your Upwork agent Kim G.
According to his instruction, I cleared all the caches and followed every instruction of him. But still, nothing improved.
So I tried using my PayPal to purchase the connects but Upwork has shown me to try another payment method.
I'm sorry to hear that you are still unable to purchase connects. I have followed up with the team and they will update you directly via ticket. Thank you.