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I cannot add connects to my Upwork account

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Active Member
Dip A Member Since: Jul 1, 2020
1 of 9

I cannot add connects to my upwork account. When I make the connect purchase, the screen shows up again which says this: 

Select the "Add Connects" button to continue.
 
Below the screenshot of the screen which shows up after the payment
 
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 9

Hi Dip,

 

Could you please try clearing your cache and cookies or log in with another browser? 
Just to clarify, once you click on the green button to purchase connects, you`re returned to the same window? Thank you.


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Active Member
Dip A Member Since: Jul 1, 2020
3 of 9

After I click on the green button of Buy connects, I get redirected to the payment page. After completing the process of putting my OTP and submitting, I get redirected to the same page as I shown in the screenshot. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 9

Hi Dip,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Active Member
Dip A Member Since: Jul 1, 2020
5 of 9

I received the email from your Upwork agent Kim G. 

According to his instruction, I cleared all the caches and followed every instruction of him. But still, nothing improved. 

So I tried using my PayPal to purchase the connects but Upwork has shown me to try another payment method. 

 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 9

Hi Dip,

 

I'm sorry to hear that you are still unable to purchase connects. I have followed up with the team and they will update you directly via ticket. Thank you. 


-Joanne
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Dip A Member Since: Jul 1, 2020
7 of 9

where will they contact me ? They will contact me through mail?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 9

Hi Dip,


You can access your tickets on this Link, thank you.


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Active Member
Dip A Member Since: Jul 1, 2020
9 of 9

I have cleared all the caches and cookies and it is still the same. I cannot buy connects. 

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