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I cannot change my account location

gvanzevern
Active Member
Grant v Member Since: Feb 14, 2017
1 of 14

Hi,

Just moved accross the country and am unable to edit my location in the user profile.  Whenever I click on the update button, nothing happens. If I leave the page, it reverts back to what I had previously.

ahammed_farid
Community Guru
Farid Ahammed B Member Since: May 30, 2016
2 of 14

you trying to change your location from profile setting?

then edit right?

 

gvanzevern
Active Member
Grant v Member Since: Feb 14, 2017
3 of 14

That is correct.

sam-terwilliger
Ace Contributor
Samuel T Member Since: Sep 21, 2015
4 of 14

Make sure that you hit the big green Update button!!

 

I'm sure that you've already done that so hopefully a mod will come and advise soon.

gvanzevern
Active Member
Grant v Member Since: Feb 14, 2017
5 of 14

I have hit that button!  Nothing happens.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
6 of 14

Hi Grant,

 

Somebody will reach out to you directly and assist you with your issue.

~ Valeria
Upwork
terrameijar
Active Member
Vuyisile N Member Since: Aug 4, 2017
7 of 14

Hello

I am also unable to update my location information. I would like to have it changed to South Africa. Whenever I try, the address part changes, but the country doesn't change. Please help.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
8 of 14

Hi Vuyisile,

 

Our team will follow up with you directly and assist with updating your country information.

 

Update: I can confirm our team reviewed and updated your country.

Untitled
terrameijar
Active Member
Vuyisile N Member Since: Aug 4, 2017
9 of 14

Thank you!

natassiasmith
Active Member
Natassia S Member Since: Nov 8, 2018
10 of 14

Hello! I am also unable to update my location. I am no longer in California. Need to update my location. Thanks.

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