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I cannot log in to my Upwork account

Active Member
Oleksandr D Member Since: Jan 22, 2018
1 of 21

Hello
Desktop application upwork does not work
upon authorization
I cannot log in to my Upwork account
Missing or invalid redirect_uri parameter value


I can not get into the settings menu

screenShot (2).png

cleared cache, cookies, reinstalled the application

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 21

Hi Oleksandr,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.


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Active Member
Oleksandr D Member Since: Jan 22, 2018
3 of 21

Thanks
I solved the problem myself
It looks like you are using ActiveX
cleared cache using the web interface did not help me.
perhaps this should be done only from Internet Explorer.
And here is the manual removal of all files from the directory
C:\Users\User\AppData\Local\Microsoft\Windows\INetCache
solved the problem.

Active Member
Luka V Member Since: May 24, 2015
4 of 21

I have the same problem. Problem is, basically in the Cloudflare and their captchas. I hope someone will solve this issue soon and stop saying "someone from our support team will contact you shortly" because these are not individual, but global problems.

Active Member
Fariha T Member Since: Dec 21, 2016
5 of 21

Yes, it is very common problem now

Active Member
Fariha T Member Since: Dec 21, 2016
6 of 21

Hello

 

Desktop application upwork does not work upon authorization I cannot log in to my Upwork account Missing or invalid redirect_uri parameter value I can not get into the settings menu cleared cache, cookies, reinstalled the application

Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 21

Hi Fariha, 

 

Could you please confirm if you were trying to login with Google account, or if you are having the same issue as Oleksandr's?


-Avery
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Active Member
Todor R Member Since: Oct 31, 2016
8 of 21

Hello, I'm having the same problem mentioned above by the freelancers.

 

Please fix it ASAP, our clients asks us to work on a deadline and we can't even log to the app.

Active Member
Luka V Member Since: May 24, 2015
9 of 21

As a workaround you can use VPN, that will help you avoid cloudflare captcha which is triggered when you try to log in from untrusted IP range (ranges where spam was detected earlier, brute force attacks, etc.)
For VPN clients you could try windscribe which can give you up to 15 GB free monthly or ProtonVPN which does not have bandwidth limits on their free accounts.

This is just workaround, of course, but at least it will allow you to log in and track time. Problem is definetely related to your IP range - tech support asked me "if i could change IP I am logging in from". VPN solves this issue.

Upwork have to fix their clients so they can pass captchas.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 21

Hi Todor,

 

We apologize for the inconvenience this caused you. Our team will reach out to you regarding this issue directly via your support ticket and keep you updated.

 

We appreciate your patience while our team is working on fixing this issue.

~ Bojan
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