I did not receive my connects after paying

[#1]

Hi,

Earlier, I tried buying 6 dollars worth of connects. But I kept receiving an error.

So after refreshing Upwork, I tried buying again 2 more times, but it was still not working.

After that, I noticed that I was charged for 18 dollars, three 6 dollar purchases, but somehow I did not receive my connects.

It happened 3 hours ago, and my connects are still not there.

Please help me

Thank you in advance!

**Edited for Community Guidelines**

[#2]

Alex,

View the top right hand side of the Job search page to view your connects or your billing page. If not in either location, contact Support.

[#3]

Hi Alexandro,

I am sorry to hear about the error while adding Connects. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep