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I didn't receive an email when a client messaged me via Upwork

Active Member
William Wijaya L Member Since: Aug 1, 2015
1 of 2

I had missed a 2-week old message from my long-contract client because Upwork failed to send me an email notification when it happened.


I had been busy for the past two weeks, so I only checked my email twice a day without bothering to open Upwork to prevent myself from getting distracted with the new job posts. However, little did I know that I have missed an important message from my ongoing contract about a new job that he needs me to do.


Please help investigate this issue and prevent it from happening again. Thank you.


Best Regards,

William Wijaya Lo

Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Thank you for freporting this William,


Our team will investigate this further and one of our team members will reach out to you via ticket with more details.