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mohamedsalahfahm
Community Member

I didn't receive my transaction with in month

My situation is so bad 
I made my transaction at 16 may (wire transfer)
I contact my local bank support about any transaction
and they confirmed that there is new transaction but it's in pending
and after 8 businesses day I contact the upwork support to start tracer request
and I asked my local bank support about the transaction and they confirmed that transaction was Canceled becuse upowrk bank didn't COVER THE AMOUNT
so I contact upwork support again and he told me we made new transaction on 7 June
from 7 June till now I caontact my local bank support on every day
nothing at all
is Upwork stole my money or what
one month to get my money
I came here (Upwork) becuse it's safe place to work

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Mohamed,

 

I'm sorry to hear your withdrawn earnings still hasn't reflected on your account. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. 

 

Thank you.

~ Bojan
Upwork

View solution in original post

3 REPLIES 3
mtngigi
Community Member

Upwork is not a bank, and they don't steal our money.

 

It may be a problem there was a problem with your client's payment method. I've flagged your post to get a moderator's attention.

BojanS
Community Manager
Community Manager

Hi Mohamed,

 

I'm sorry to hear your withdrawn earnings still hasn't reflected on your account. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly. 

 

Thank you.

~ Bojan
Upwork

Thanks a lot.

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