I didn't receive the "payment is being processed" email

[e7d4d173]

Hi!

I have withdrawn my available funds 7 hours ago. I have received the first confirmation email immediately however, I have not received the "payment is being processed" email that usually comes between 2 and 3 hours after the first one. Is this normal? Does anyone else have the same issue? Can anyone assist please?

Many thanks!

[3ctechnologies · Accepted solution]

yes, I posted a ticket a while ago and then got in touch with Upwork support..They are asking to be patient as payments would be processed soon.

[e7d4d173]

Hi Muhammad,

Thank you for the information. Glad to hear that they're on it 🙂 Let's keep our fingers crossed 🙂

[williamtcooper]

Nadia,

View "Reports" and then "Transaction History" to see exactly what occured. Have a great day!

[e7d4d173]

Hi William,

Thanks! The payment finally went through last night!