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zynubfwzy
Community Member

I do not know why I can not withdrew my money? no body help me in this website!

I do not know why I can not withdrew my money? no body help me in this website!

ACCEPTED SOLUTION
g_vasilevski
Retired Team Member
Retired Team Member

Hi Znab,

 

I checked your account and you will need to finish our short video verification process before withdrawing your funds. 

Our team has also shared more details with you on your ticket with number 24953581, you can access your tickets on this Link. Thank you.

~ Goran
Upwork

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2 REPLIES 2
petra_r
Community Member


Znab M F wrote:

I do not know why I can not withdrew my money? no body help me in this website!


Go to your Reports Overview page

 

Under which tab are your funds? You can only withdraw funds that are under "Available"

If your funds are under "Available" - did you set up your withdrawel method at least 3 days ago, and have you set up your tax details?

 

Is your account ok? (Not suspended?)

 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Znab,

 

I checked your account and you will need to finish our short video verification process before withdrawing your funds. 

Our team has also shared more details with you on your ticket with number 24953581, you can access your tickets on this Link. Thank you.

~ Goran
Upwork
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