I do not recieve emails and cant reset my sequrity answer

[Ivan K]

Hello. I'm trying to reset my security question because i forgot its answer. But when i press "Forgot security question answer" it asks me to check my email for instructions. I checked but there is not any new mails, i checked spambox but there is no mail too. I recieve all upwork promo mails but somehow this mail to reset question does not match my inbox. Can you help me with this issue?

[Aleksandar D]

Hi Ivan,

Could you please try resending the email one more time? Let me know if the issue persists so that I can assist you further.

Thank you.

[Ivan K]

Hi Aleksandar. Just did it again ... and there is no mail again . Just a mail from UW Community that you replied me here

[Aleksandar D · Accepted solution]

Hi Ivan,

I checked and it seems that the email was sent successfully. Could you please check your email one more time along with the Spam/Junk folder? 

Thank you.

[Ivan K]

Thank you very much. It worked this time!