🐈 Community

I do not recieve emails and cant reset my sequrity answer

Hello. I'm trying to reset my security question because i forgot its answer. But when i press "Forgot security question answer" it asks me to check my email for instructions. I checked but there is not any new mails, i checked spambox but there is no mail too. I recieve all upwork promo mails but somehow this mail to reset question does not match my inbox. Can you help me with this issue?

ACCEPTED SOLUTION

Hi Ivan,

 

I checked and it seems that the email was sent successfully. Could you please check your email one more time along with the Spam/Junk folder? 

 

Thank you.

~ Aleksandar
Upwork

View solution in original post

4 REPLIES 4
djondinium
Community Manager
Community Manager

Hi Ivan,

 

Could you please try resending the email one more time? Let me know if the issue persists so that I can assist you further.

 

Thank you.

~ Aleksandar
Upwork

Hi Aleksandar. Just did it again ... and there is no mail again . Just a mail from UW Community that you replied me here

Hi Ivan,

 

I checked and it seems that the email was sent successfully. Could you please check your email one more time along with the Spam/Junk folder? 

 

Thank you.

~ Aleksandar
Upwork

Thank you very much. It worked this time!