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I do not recieve emails and cant reset my sequrity answer

ivankolotushkin
Active Member
Ivan K Member Since: May 8, 2020
1 of 5

Hello. I'm trying to reset my security question because i forgot its answer. But when i press "Forgot security question answer" it asks me to check my email for instructions. I checked but there is not any new mails, i checked spambox but there is no mail too. I recieve all upwork promo mails but somehow this mail to reset question does not match my inbox. Can you help me with this issue?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 5

Hi Ivan,

 

Could you please try resending the email one more time? Let me know if the issue persists so that I can assist you further.

 

Thank you.

~ Aleksandar
Untitled
ivankolotushkin
Active Member
Ivan K Member Since: May 8, 2020
3 of 5

Hi Aleksandar. Just did it again ... and there is no mail again . Just a mail from UW Community that you replied me here

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
BEST ANSWER
4 of 5

Hi Ivan,

 

I checked and it seems that the email was sent successfully. Could you please check your email one more time along with the Spam/Junk folder? 

 

Thank you.

~ Aleksandar
Untitled

View solution in original post

ivankolotushkin
Active Member
Ivan K Member Since: May 8, 2020
5 of 5

Thank you very much. It worked this time!

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