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Ahmed's avatar
Ahmed K Community Member

I don't have access to my email associated with my upwork account

Dear All,

 

I have not been working for the last few months with my upwork account. In this meantime, I discovered that I don't have access to my email address. I can remember my email, username, password but unfortunately, upwork team sending security code to my email which I don't have access to.

 

 

 

Please suggest me a solution. I am really in need to re-open and start working with upwork.

 

 

 

Thanks

 

Ahmed Khelili 

3 REPLIES 3
Joanne's avatar
Joanne P Moderator

Hi Ahmed,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
Carlos's avatar
Carlos C Community Member

I am also not able to access my old account due to not having access to email address assoicated with Upwork account. How do I gain access to that account?

Nasreen's avatar
Nasreen B Community Member

Hello Ahmed,

I understand the urgency of your situation. To regain access to your Upwork account when you don't have access to the associated email, follow these steps:

  1. Contact Upwork Support: Reach out to Upwork Support as soon as possible. You can submit a support ticket explaining your situation.

  2. Provide Verification Information: Be prepared to provide any necessary information to verify your identity. Upwork may ask for additional details to ensure account security.

  3. Update Email Information: If possible, update your email information in the Upwork settings to a current and accessible email address. This can often be done once your identity is verified.

  4. Be Patient: Account recovery processes may take some time. Be patient and regularly check your email for updates from Upwork Support.

Remember, providing accurate and detailed information to Upwork Support is crucial for the verification process.

Best of luck in resolving this issue and getting back to work on Upwork.

Sincerely,

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