I don't receive clients messages

[iiivan]

I had a client on upwork that I did one job for him (hourly). He liked my work and said, how about you do more stuff for us, I said yes, let's do that. And I never heard a word from him. Other member of his team asked me why I am not responding to my clients messages, but I have never recieved the messages in the first place. 

Unfortuantely, the upwork support dosent work, I cannot submit a support ticket for this matter. 

Has anyone seen this before? 

[kochubei_valeria]

Hi Ivan,

Did they specify that they were trying to reach out to you via Upwork Messages and not via Skype or email? I checked and the message room with the client looks the same on their end as on yours.

Also, you may try to use VPN to submit a ticket request. Let me know if that still doesn't work.