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I forgot my Email and Password

Active Member
Zehra B Member Since: Jul 12, 2018
1 of 21

HI, I forgot my email and password for which i was using as freelancing. 

Username: **Edited for Community Guidelines**

Profile link: **Edited for Community Guidelines**

Im not being able to logged-in this profile as i forgot email and password. Could you please help me out in this regard so i continue my work.

Thanks in advance. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 21

Hi Zehra,

 

We'll have one of our agents reach out to you directly and assist with your issue.

 

Thanks.

~ Valeria
Untitled
Active Member
Zehra B Member Since: Jul 12, 2018
3 of 21

Thanks a bundle. 

Active Member
B S Member Since: Apr 14, 2019
4 of 21

Hi,

 

The account on the below link is belongs to me but unfortunately I forgot the e-mail address and my password. Therefore I can't log in to that account.

 

Can you help me to have it back?

 

https://www.upwork.com/freelancers/~011ae7c51995d60842

 

Thanks.

 

B.

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 21

Hi B,

 

We'll have one of our customer support agent reach out to assist you via support ticket. Thank you!


-Joanne
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Active Member
Robert M Member Since: May 18, 2019
6 of 21

Hello,

 

I have lost access to my verified upwork account, its associated email address and passwords for both. I can provide the email address for my upwork account i can not access to the authorized upwork support agent who responds to this request. I created a new upwork profile specifically to ask for this recovery. Thank you for any help.

 

Robert

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 21

Hi Robert,

 

Please share your Upwork email or userID via PM so I can assist you further. You can PM me by clicking on my name. Thank you!


-Joanne
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Active Member
Robert M Member Since: May 18, 2019
8 of 21

Hey, thank you for getting back to me. The account I lost access to is:

**Edited for Community Guidelines**

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 21

Hi Robert,

 

Thanks for sharing your email. A member of our customer support team will reach out to you directly via email to assist you further. We would also like to request that once you have access to your old account, please close this account that you use to post in the community. You are only allowed to have one Upwork account and having a duplicate account is a violation to Upwork ToS. Thanks again!


-Joanne
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Active Member
Robert M Member Since: May 18, 2019
10 of 21
Ok thank you and yes, I just created this second account for recovery
communication only and will delete it after I get this sorted. I look
forward to hearing from your team. Thanks again for you help.
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