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I get issue to purchase connects

Hello team,

 I am not able to purchase connects. when i  fill my all bank details and click on buy connects i get message, do not redirect bank details and after it shows me a table where i metion OTP number which is i get through my bank after to mention OPT it shows me to that we are not accept your request now try again. i tried again and again but i am getting same result. can you help me out to solve the problem or what process sholud i follow to purchase connets.


Error code - Error 500 (A)
Trace ID: 5cc5be47dd6de13d-BOM


I hope you are doing well and give me respose soon.


Retired Team Member
Retired Team Member

Hi Arti,


Could you please try clearing your cache and cookies or logging in with another browser to purchase connects? If you`re still experiencing the same problem after this, let me know here. Thank you.

~ Goran
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