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Enrique Alejandro's avatar
Enrique Alejandro M Community Member

I get log out everytime I use upwork

It doesnt matter if I check "Keep me signed" or if I use another browser, I already tried to clear the cache and cookies, but it keeps happening, In mobile I stay loged for more time, from time to time it also log me out, but in desktop every time I close upwork and I come back I have to login.

3 REPLIES 3
Ezeldeen's avatar
Ezeldeen T Community Member

i have the same issue literally within minutes of closing a tab.
id be logged in and close the tab then few minutes later open the tab again and it has already logged me out.

Samer's avatar
Samer B Community Member

Best way would be to open a support ticket

Pradeep's avatar
Pradeep H Moderator

Hi Enrique and Ezeldeen,

 

Thank you for your message. I am sorry to hear about the issue faced by you. One possible reason why you are not able to stay logged in to the website is that your browser is deleting the cookies and site data every time you close it. Cookies are small files that store information about your preferences and login status on a website.

 

To prevent this from happening, you need to change your browser settings and disable the option to 'Clear cookies and site data when you exit'. This way, your browser will remember your login details and keep you signed in to the website. Let us know if you need further assistance.

 

Thank you,

Pradeep

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