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newesque
Community Member

I get logged out of the app all the time

I usually work on the desktop client. I only check the app when I get urgent messages from clients. But whenever I open the app, it says, "Logging Out." Then, it prompts me to log back in again. It's such a hassle.
10 REPLIES 10
AndreaG
Community Manager
Community Manager

Hi Francesca,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Upwork
2c06e81d
Community Member

I've been having the same problem too lately. What can I do?

Hi Afolabi,

 

Our team will reach out to you via ticket as well and will assist you further. Thank you.

~ Goran
Upwork
6e994c84
Community Member

Same issue here. Please reach out to me too.

AveryO
Community Manager
Community Manager

Hi Carlos, 

To try and fix the issue, could you please try to reinstall the app from the App Store or Google Play Store and restart your phone. You may also try to connect to a different network. 

If the issue persists please provide the following information:

  • Make and model of your device (e.g., Apple - iPhone X)
  • OS version
  • a short video clip showing the issue you are having
  • Are you connected using Wi-FI or mobile data?

~ Avery
Upwork
sunnyhemnani
Community Member

Hey, 

 

Is there any issue with the Upwork application nowadays?

 

I have logged in on the application but after some time when I re-open the application it asked me to re-login, I am using the application for the last 10 months but never had this type of issue.

 

Can someone please guide is there any issue with my account? or anything else?

 

Thank you.

 

Hi Mr. S,

 

We'll have one of our team members reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
6dceb4d8
Community Member


Andrea G wrote:

Hi Mr. S,

 

We'll have one of our team members reach out to you via support ticket in order to assist you further.

 

Thanks!





Andrea G wrote:

Hi Mr. S,

 

We'll have one of our team members reach out to you via support ticket in order to assist you further.

 

Thanks!



Hello Every time, Upwork log out me when I close the app from my mobile/Desktop. Every time I need to log in for the last 2 days.

7d91c11a
Community Member

Its so annoying!! I have the same I hate to login in mobile..

@Mualla S  Have the same problem on Ubuntu 22.04.1 LTS. It happens with a stable period of 2-3 days. 
The application ifno: upwork/now 5.8.0-24 amd64 [installed,local]

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