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I have 2 withdrawals which I did NOT receive

jilix
Active Member
Yanko K Member Since: Oct 15, 2017
21 of 30

I would use PayPal until they fix the problem.

krikom
Active Member
Larisa A Member Since: Oct 17, 2017
22 of 30

Hello guys,

 

For me everything is allright now. I have received all the money. Thank you @Upwork so much!

guduleaandrei
Active Member
Gudulea A Member Since: Jun 22, 2015
23 of 30

Same here. I got the payment 10 minutes ago. 

I'm wondering what happened thou... 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
24 of 30

Thank you for confirming Larisa and Gudulea!

Untitled
jazwinski
Active Member
Karol J Member Since: Oct 18, 2017
25 of 30

I am also waiting for my payment. I requested it on Wednesday, 11 and I'm still waiting. It always took two days but now something is wrong. I am from Poland.

jilix
Active Member
Yanko K Member Since: Oct 15, 2017
26 of 30

Hi, guys!

Good to see the money started moving already. 

Upwork customer service updated me yesterday and said this:

"We have received an update from Upwork’s payment partner that your funds were delayed due to an internal system issue on their side and they are currently working on a solution. We will notify you once they provide an update and confirmation that the issue has been resolved. "

 

The Upwork payment partner acknowledged the problem and they are working on a fix. I imagine we all will start receiving our money soon. Upwrok customer service has been so helfpul. 

I also withdrew my money on 11th and still waiting.

guduleaandrei
Active Member
Gudulea A Member Since: Jun 22, 2015
27 of 30

Yanko thanks for this reply. I'm sure you will also get the payment today/tomorrow.

 

I made a withdrawal today, and i'll let you guys know if i receive this one in time. 

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
BEST ANSWER
28 of 30

Hi Karol and others,

 

We can confirm the information Yanko shared regarding the delay with some of the transactions initiated last week, which were processed on Upwork, and assure you should receive your funds soon, if you haven't already. We apologize for the frustration the delay with receiving your funds has caused you.

Untitled

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laviniutza
Active Member
Marcu L Member Since: Apr 27, 2016
29 of 30

Hi guys, I received my money as well. Upwork send me this morning a response to my Request about trying to resolve the problem and at 1pm I got my money on my bank account.

 

Thank you Upwork for cooperation. Hope all of you will receive their money.

jilix
Active Member
Yanko K Member Since: Oct 15, 2017
30 of 30

I just want to update everyone that I received my money today as well.

Thanks, Vladimir and your team for the fast and professional way you solved this problem!

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