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I have a suggestion for Upwork! Who's with me?

Hey people,

 

So, I've had this thought for a while now and I want to share it with you. But first, let me introduce myself.

 

I've been a freelance copywriter on Upwork for the past 18 months, and have completed about 100 jobs so far. I've became Top Rated about 3-4 months ago and I really love being a freelancer!

 

Now, I'm writing this message because I feel that there should be some system implemented so that the contracts where no milestone has been created for the past 30 days should be automatically closed.

 

Here's why:

 

- having too many open jobs may scare off potential customers, as they may think that you're too busy to take their project. So they'll just choose a freelancer that currently seems to be working fewer jobs than you.

 

Of course, we can contact the customer or end the contract ourselves, but from my experience this could lead to four possible outcomes:

 

a) The customer is ok with it and everything goes well.

b) The customer says that we shouldn't close the contract, and that he'll create a new milestone in a few days, and you realize that a few weeks went by and he didn't do this.

c) The customer feels insulted by the fact that you closed the contract or asked him to do it - which may lead to a negative review

d) The customer doesn't answer at all

 

I currently have about 15 open jobs and about half of them match one of the above situations.

 

Why go through all this trouble when the contract can just be ended automatically by Upwork, with a script of something? I feel that 30 days of inactivity(no milestone created) on a contract in enough to consider that the job has ended. 

 

So, what do you say? Are you with me?

 

Best,

Andreea

13 REPLIES 13
lysis10
Member

They did that a few months ago and there was an explosion thread with angry freelancers.

 

If you have opened contracts that are dormant, why don't you just close them yourself?

Hi Jennifer,

 

Thank you for replying.

 

I already offered the answer to your question in my post. Please see below:

 

Of course, we can contact the customer or end the contract ourselves, but from my experience this could lead to four possible outcomes:

 

a) The customer is ok with it and everything goes well.

b) The customer says that we shouldn't close the contract, and that he'll create a new milestone in a few days, and you realize that a few weeks went by and he didn't do this.

c) The customer feels insulted by the fact that you closed the contract or asked him to do it - which may lead to a negative review

d) The customer doesn't answer at all

 

To be honest, I didn't know about the fact that this was already done. I feel that having too many open jobs can do more harm than good.

sk-andaleeb
Member

Inactive contracts should not have any effect on JS. In this way, you can easily end the contracts if you like. Unfortunately, this is not the case. 

kochubei_valeria
Community Manager
Community Manager

Hi Andreea-Lucia,

 

We already have a process in place for fixed-price contracts to be closed after 90 days of inactivity (no payments made and no milestones updated). Both client and freelancer are notified about it 2 weeks in advance.

~ Valeria
Upwork

Dear Valeria,

 

Thank you for answering!

 

What about the contracts where payments have already been done but the customers just aren't willing to close them? At the same time, I feel that I may risk receiving negative feedback, although my work was high-quality. I firmly believe that some customers may take this as an insult.

 

For example, I have a contract that I wanted to close a few weeks ago, because of inactivity. So I thought to let the customer know, before I did that. She asked me not to close it, as she'll create a new milestone soon. After a few weeks have passed and no new milestone was created, I contacted the customer again to let her know again that I will close the contract.I received the same answer as the first time. It's been two weeks since then, and she still didn't create a new milestone yet. 

 

And I have more examples like this.

 

Kind wishes,

Andreea

 

 

 

Andreea-Lucia, you definitely can communicate with your clients and ask them to close contracts if there is no new assignments expected on it. If you do not hear back from the client, you may close the contract yourself. If the contract is fixed-price and there is no activity on it for 90 days, it will be closed automatically regardless of whethere there was a payment on it at any point or not.

~ Valeria
Upwork

Hi Valeria,

 

Thank you for you response!

 

I didn't know that the contract closes after 90 days, no matter if a payment was done or not. Thank you for the help and info!

Thank you for your answer, Valeria.

 

Do we have a suggestions forum specifically for these types of suggestions and discussions? Or should we open new topics with our ideas? I found Elance much more interactive in terms of feedback.

 

Cat Wink

Zrrt!!
hbbabiar
Member


@Andreea - Lucia M wrote:

 

 

Now, I'm writing this message because I feel that there should be some system implemented so that the contracts where no milestone has been created for the past 30 days should be automatically closed.

 

 

Of course, we can contact the customer or end the contract ourselves, but from my experience this could lead to four possible outcomes:

 

a) The customer is ok with it and everything goes well.

b) The customer says that we shouldn't close the contract, and that he'll create a new milestone in a few days, and you realize that a few weeks went by and he didn't do this.

c) The customer feels insulted by the fact that you closed the contract or asked him to do it - which may lead to a negative review

d) The customer doesn't answer at all

 

I currently have about 15 open jobs and about half of them match one of the above situations.

 


If they don't do it on their own, then I contact my clients and ask them to close contracts. I let them know that client feedback is important to me as a freelancer. Just this past week, a client finally ended a contract after I had sent 3 messages (one per week) requesting that the contract be closed. The feedback the client left for the work I had done was great. 

 

This is why I exchange email addresses with the client before agreeing to work together. Not all clients use this platform regularly, so having their email allows me to communicate with them more easily.

Hello,

 

The tip with the e-mail address is great, I'll keep that in mind and use it in the future. Hopefully, they'll be more response there.

 

Thank you!

bwegscheider
Member

The automatic ending of contracts is a good thing. The bad part is that by the time clients haven't sent you any work for 90 days, they seem to have traveled to another universe entirely. I still get some that don't leave feedback when the contract ends.

 

My suggestion is that when the 76-day (I think?) notifications go to the clients, they should say, "If you do not leave feedback after the contract ends, we will give the freelancer five stars by default." That would get attention! If not, no harm to the freelancers!


@Beth T wrote:

The automatic ending of contracts is a good thing. The bad part is that by the time clients haven't sent you any work for 90 days, they seem to have traveled to another universe entirely. I still get some that don't leave feedback when the contract ends.

 

My suggestion is that when the 76-day (I think?) notifications go to the clients, they should say, "If you do not leave feedback after the contract ends, we will give the freelancer five stars by default." That would get attention! If not, no harm to the freelancers!


That's a novel idea - but it'll never go over. I've looked in the client section and there are some clients who truly resent the idea that they're pressured into leaving feedback in the first place. I might not agree with their reasons, but it would be naive to pretend it doesn't happen. 

- Barbara Herrera -

Hi Beth,

 

Love your idea! ๐Ÿ™‚ But, yes, too bad no one will put it to practice! It's true. Although I receive feedback for about 80% of my jobs, some customers seem to go offline forever, once the job has ended. 

 

Thank you all for your answers!