I have money available and now it's nothig

[wolframio19]

Hello upwork team

I am worried because i had the payment of a milestone number 2,, it was today afternoon that I saw it was available to withdraw and now that i am looking for the milestone number 3 to be approved by my client i found that i have nothing available and also milestone number 4 vanished.

I only withdraw the payment of milestone 1 and some dollars of a previous client.. what happened with the payment of milestone number 2?

[JoanneP]

Hi Brenda,

Could you please confirm the contract ID you're referring to so I can check? 

[wolframio19]

Yesterday afternoon i had my funds available, by night available earnings simply vanished... i haven´t withdrawn i have the reports in Upwork and also my bank reports and the email notifications... it was any withdrawal... where can i find help?

[AndreaG]

Hi Brenda,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.