Thanks for reaching out to us. I checked and it seems that your account is under our paid Connects which is the reason why you haven't received free Connects at the start of your Billing Cycle. I also checked and can confirm that you received the Connects bought on 23/05/2019. Please let us know if we could be of any further assistance. You may want to check out our Help Article regarding the new Connects policy to learn more.
Behjat M wrote:
Thanks for your reply, but I can't understand what you mean by "your
account is under our paid Connects".
Can you please clarify it?
It means you have to pay for all your connects. You won't get free ones anymore.