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I have not received my processed payment

ly_ngocphung
Active Member
Phung L Member Since: May 16, 2018
1 of 14

Hi,

 

I have got an E-mail from Upwork informing that my payment had been processed through Transfast on May 14 and expected date of delivery would be around May 14 to May 16.

However, it's the end of May 16 and I have not received it yet. I contacted the bank to check and they told me to check with UW.

I know that it will take 2-5 days to get the payment, but normally, it only takes 1 day for me. Since I need the payment for urgency, please kindly check again my payment process.

 

Thanks a lot in advance!

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
2 of 14

Here in the US it's only the beginning of May 16th, so give it time.

ly_ngocphung
Active Member
Phung L Member Since: May 16, 2018
3 of 14
Hi,

Because the email informed that they had already transfered the payment to my local bank while the bank said they received nothing, I just want to check from both sides to find out where the problem comes from

Thanks for your reply
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 14

If it has not arrived after 8 business days, a trace can be initiated.

Not before.

Usually it arrives long before then, there is nothing that can be done at this stage.

 

ly_ngocphung
Active Member
Phung L Member Since: May 16, 2018
5 of 14

Hi,

 

I'm back after one week and I have not received my payment yet

Could anyone please kindly check the process for me ?

 

Regards,

Ngoc Phung

 

 

pmacariola
Active Member
Paolo Martin M Member Since: Nov 6, 2017
6 of 14
Have you had anyone help you check? I am having the same problem.




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Paolo M.
HTML/CSS Specialist, Frontend Developer, Bootstrap Genius
ly_ngocphung
Active Member
Phung L Member Since: May 16, 2018
7 of 14
Yes, I have just sent a question to the Help center. How many days have you been waiting for your payments ?
Btw from what I see, payments processed in Monday are usually delayed or failed
pmacariola
Active Member
Paolo Martin M Member Since: Nov 6, 2017
8 of 14
I have been waiting for this pay for a month now. 1st try: fund were returned. 2nd try: still underway.




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Paolo M.
HTML/CSS Specialist, Frontend Developer, Bootstrap Genius
joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
9 of 14

Hi Phung,

As what Petra pointed out, let us know if funds is still not available after 8 business days so we can initiate a trace. International payments flow through several international and local banks before reaching you. Hope this helps.

~ Jo-An

Untitled
bokiit
Active Member
Bojan A Member Since: Apr 10, 2018
10 of 14

Just saw it's a old post lol

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