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a_mantzafinis
Community Member

I have to give a refund, but i have less money in the account ,what i do, how do i add more?

I have to give a refund, but i have less money in the account ,what i do, how do i add more?

10 REPLIES 10
g_vasilevski
Retired Team Member
Retired Team Member

Hi Apostolos,

 

If you`re referring to your refund request once you have approved it the 20% fee that was deducted on your contract will also be returned to your client. You don`t have to load your account with more funds.
If you have any additional questions feel free to post them here, thank you.

~ Goran
Upwork


@Goran V wrote:

 

If you`re referring to your refund request once you have approved it the 20% fee that was deducted on your contract will also be returned to your client. You don`t have to load your account with more funds.
Please keep in mind that you also have the option to reject this request, if you reject it a dispute will be opened for you and your client.


 He can ONLY reject a request to return Escrow funds (in which case there would not be an issue with "available" funds because this is about money he does not have yet anyway.)

 

There is no function to reject a refund request, (which is different to a request to return Escrow funds) only the option to accept it or do nothing.

 

g_vasilevski
Retired Team Member
Retired Team Member

Hi Apostolos,

 

Just to clear up the confusion. Please confirm if you would like our team to reach out to you via ticket and assist you with loading funds on your account and issue the refund. You can issue a refund while your payment is in Pending by following this steps. Thank you

~ Goran
Upwork


Goran V wrote:  Since your funds are in the Pending stage at the moment you won't be able to issue the refund.

 Since when? It has always been possible to refund pending payments.

 

g_vasilevski
Retired Team Member
Retired Team Member

Thanks for following up Petra, I updated the incorrect information I shared earlier.

~ Goran
Upwork

If you have to refund money that was already paid out to you, you can pay upwork via paypal and then issue the refund.  Contact support and they give you the account information.    

 


@Goran V wrote:

Thanks for following up Petra, I updated the incorrect information I shared earlier.


Could you please highlight what you have edit in your posts by using the strikethough feature.


@Jennifer R wrote:

 


@Goran V wrote:

Thanks for following up Petra, I updated the incorrect information I shared earlier.


Could you please highlight what you have edit in your posts by using the strikethough feature.


 It'll be the bits quoted in my responses ๐Ÿ™‚

 

a_mantzafinis
Community Member

I want to pay upwork via paypal(to refund )

 


@Apostolos M wrote:

I want to pay upwork via paypal(to refund )


 THERE IS NO NEED!

Did you read the responses to your other thread(s) at all?????

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