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I haven't received any email for video call verification

Active Member
Mikayel A Member Since: Jul 19, 2019
1 of 2

Hi,

I have verified my account by uploading the picture of my ID and it shows that it is verified. But the video verification part is not done yet. And I haven't received any email. So it still says that I need to do a video call to verify my profile. Please help me

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Mikayel,

 

Thanks for reaching out to us. To initiate a Video Verification, from the Identity Verification page under your Settings, click on the green button 'Start Chat' as shown in the screenshot here. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
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