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waki-yuri
Community Member

I invited and external client and I'm still paying a fee

I am a Rising Star, and I just invited and external client to hire me through Upwork, but I am still paying the fee, what do I have to do?

11 REPLIES 11
zhon
Community Member

I believe you need to get a special link from Support, and the client needs to be new to Upwork.  You should qualify since you're listed as Rising Talent.   I would open a ticket.

waki-yuri
Community Member

I used the upwork platform to send the link, once I became a Rising Talent something appeared on my profile to invite external clients, I typed my client's email and asked him to create his profile. Sorry for the dumb question, but how do I open a support ticket? I am having trouble with this

zhon
Community Member

https://support.upwork.com/hc/

 

Scroll to the bottom.

waki-yuri
Community Member

thanks, I just opened the ticket, let's see what they have to say about it ๐Ÿ™‚

Hi Yuri,

 

I see that you already submitted a ticket to customer support. I also followed up with the team that's handling this concern so that they can assist you further. Thank you for your patience.

~ Joanne
Upwork

Ok thanks for your help ๐Ÿ™‚

petra_r
Community Member


@Yuri W wrote:

I am a Rising Star, and I just invited and external client to hire me through Upwork, but I am still paying the fee, what do I have to do?


 Did you receive a personal link and invite the client using that link, and did that client use that link to sign up to Upwork?

 

If not, the job will not qualify for 0%

I did not receive a link, I used the upwork platform to send the link. Once I became a Rising Talent something appeared on my profile to invite external clients, and my client used the link he received through this email

m_terrazas
Community Member

Hi Yuri,

I am afraid that the "bring your own client" program only works if you are a "TOP RATED"

I may be confused but I think that's the way it is.

When I became a rising talent it said that I could bring my own clients, I think it works for both top rated and rising talent

I was totally confused ๐Ÿ™‚

You're right.
Help says:
We offer 0% on fees with new clients that Top Rated, Rising Talent, and Premium freelancers bring to Upwork. That's 0% on all contracts you have with that client, forever.

 

What is not clear to me then is this part:
How It Works
1 Become a Top Rated freelancer.
2 Look for an email from Upwork with the subject line "Get 0% on fees when you invite your clients to Upwork" - it will be sent within a few days after you earn Top Rated or Rising Talent status. Freelancers eligible for Premium Services should inquire about this offer with their Talent Agent.
3 Follow the directions in the email to invite a client to Upwork. The email contains your personalized invitation link and complete instructions on how to qualify for the 0% fee.

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