I wrote three times to customer support about this issue. The first two times I didn't receive any reply back, the third time I was told, and I quote: "Let me have this checked and I will get back to you as soon as updates become available.", which was nice, but was it just to brush me off? What updates need to become available? The Canary Islands are a Free Port, we are outside the VIES system and here below is exactly what tax obligations are:
- If the client is a COMPANY or SELF-EMPLOYED residing in SPAIN, we pay the 7% IRPEF (for the first year, and 15% for the 3 years following the first);
- If the client is a PRIVATE in SPAIN we don't pay anything at all;
- If invoices to SELF-EMPLOYED or-or a PRIVATE or a COMPANY residing abroad, meaning the entire world aside from the Canary Island and Spain (therefore including in the European Union), we don't pay anything at all.
I replied to CS's awkward feedback informing them of all this and providing my self-employed documents and I did not receive any replies after that.
I don't know what to do about this anymore. Do I open another ticket? It has added up to a noticeable amount now and it is just retained from me with no cause, and... wouldn't you know? I need that money.
Solved! Go to Solution.
Please be patient as our team is working on your ticket and they will respond back to you in details soon. Feel free to state the contracts ID`s that you have been charged VAT on, and our team will review them as well.
Thank you, Goran,
Well the contracts ID's is ALL of them, do you think it will speed up things if I give them a detailed list, nonetheless? Ald should I open a new ticket or just reply to their reply?
I'm just starting in Upwork and my first report is also charged with VAT. I live in Canary Islands so I don't need to get charged by that. Can you help me out with this too? Thanks!
We'll have one of our team members reach out to you directly to assist you and advise you further regarding your concern. Thank you.
So I live on the Canary Islands as well, I filled in my Tax number for VAT and it didn't get approved, can someone please contact me to get the same treatment I am happy to provide my ALTA registeration if i can then get my VAT back thanks!
One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT number. Thank you.
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