Dec 18, 2020 11:29:46 PM by Jesus C
How can I reset the authenticator app if I dont have access to it anymore?
Dec 23, 2020 05:32:49 PM by David C
Hello! I am going trough the same issue, I wonder if you can create a ticket for me too, I can claim my identity in any way except the authenticator because I lost my phone.
Dec 23, 2020 06:57:40 PM by Joanne Marie P
Hi David,
I have requested the help of our team, and one of our team members will reach out and assist you directly via a support ticket.
Jan 8, 2021 03:09:38 PM by Shuja A
Jan 8, 2021 05:11:54 PM by Joanne Marie P
Hi Shuja,
I've escalated your concern to our team. One of our agents will reach out to you directly via support ticket.
Feb 9, 2021 09:56:09 PM by Faizan S
How can I reset the authenticator app if I dont have access to it anymore?
Feb 9, 2021 11:34:59 PM by Joanne Marie P
Hi Faizan,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 30, 2021 10:50:10 AM by Shafayat Jamil C
I also face the same problem, unable to access my authenticator app to my new phone
Jan 30, 2021 12:17:09 PM by Aleksandar D
Hi Shafayat,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Feb 4, 2021 06:50:07 AM by Philip C
I have also lost access to the original authenticator app (new phone).
I'd appreciate any help here.
Thank you!
Philip
Feb 4, 2021 06:55:59 AM by Goran V
Hi Philip,
Our team will reach out to you via ticket as well and will assist you further with your code. Thank you.
Feb 4, 2021 08:51:30 AM by Philip C
Feb 21, 2021 09:53:29 PM by Maria B
Hi,
I also have the same problem. My phone was damaged and I have no access to my authenticator app.
Need your help.
Thanks and regards.
Feb 21, 2021 11:21:14 PM by Goran V
Hi Maria,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Feb 4, 2021 07:25:57 AM Edited Feb 4, 2021 07:27:41 AM by Shafayat Jamil C
Feb 27, 2021 08:25:52 PM by Jennifer F
Good evening,
I lost access to my authenticator app because I changed phones and my authenticator app got reinstalled.
Can you help me get access to it or reset it?
Feb 27, 2021 09:25:50 PM by Avery O
Hi Jennifer,
We'll be happy to help you with your concern. I will go ahead and share your account details with the Customer Support Team so that they can reach out to you and assist you further.
Mar 4, 2021 12:52:27 PM by Andrea G
Hi Muhammad Aasil,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 18, 2021 02:30:35 AM by Muhammad I
I am having the same issue. I lost my phone now I can't access to App authentication.
Mar 18, 2021 02:58:54 AM by Aleksandar D
Hi Muhammad,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Mar 18, 2021 11:17:04 PM by Aleksandar D
Hi Faizan,
We'll have one of our agents reach out to you directly via email to assist you further with your account.
Thank you.