I lost access to my authenticator app

[a14a60d7]

How can I reset the authenticator app if I dont have access to it anymore?

[NikolaS]

Hi Jesus,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[davidcedresx]

Hello! I am going trough the same issue, I wonder if you can create a ticket for me too, I can claim my identity in any way except the authenticator because I lost my phone.

[JoanneP]

Hi David,

I have requested the help of our team, and one of our team members will reach out and assist you directly via a support ticket. 

[tehmina-vizteams]

I am facing same issue, can you help?

[g_vasilevski]

Hi Tehmina,

Our team reached out to you via ticket to assist you further with your account. You can access your tickets on this Link. Thank you.

[shujahm]

Can someone help me with this as i am running through the same problem. Any help would be highly appreciated to resolve this on priority basis.

Thanks

[JoanneP]

Hi Shuja,

I've escalated your concern to our team. One of our agents will reach out to you directly via support ticket. 

[faizansalim]

How can I reset the authenticator app if I dont have access to it anymore?

[JoanneP]

Hi Faizan,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[herokworld]

I also face the same problem, unable to access my authenticator app to my new phone 

[AleksandarD]

Hi Shafayat,

One of our team members will reach out to you directly via email to assist you further.

Thank you.

[professor_x]

I have also lost access to the original authenticator app (new phone).
I'd appreciate any help here.

Thank you!
Philip

[g_vasilevski]

Hi Philip,

Our team will reach out to you via ticket as well and will assist you further with your code. Thank you.

[professor_x]

Hi Goran,

I appreciate it.

Thank you for the VERY quick response also! 😊

[bee_squared]

Hi,

I also have the same problem. My phone was damaged and I have no access to my authenticator app.

Need your help.

Thanks and regards.

[g_vasilevski]

Hi Maria,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[herokworld]

Hi philip, I am able to get the access again through upwork customer support. You just knock them.
Thank you

[jelizaflores]

Good evening, 

I lost  access to my authenticator app because I changed phones and my  authenticator app got reinstalled.

Can you help me get access to it or reset it? 

[AveryO]

Hi Jennifer, 

We'll be happy to help you with your concern. I will go ahead and share your account details with the Customer Support Team so that they can reach out to you and assist you further.

[aasil_malik]

Hi,

I am also facing same issue please help

[AndreaG]

Hi Muhammad Aasil,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[muhammadizhan01]

I am having the same issue. I lost my phone now I can't access to App authentication. 

[AleksandarD]

Hi Muhammad,

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

[faizansalim]

I am facing same issue

[AleksandarD]

Hi Faizan,

We'll have one of our agents reach out to you directly via email to assist you further with your account.

Thank you.

[837c077d]

I'm facing the same issue - need help..!

[837c077d]

I changed my phone and so have lost access to my Authenticator app. Could someone please help. This is my another Upwork account I created to send a message here.

[ArjayM]

Hi Anjaneyulu,

Thank you for reaching out to us. I see the team has responded to the ticket you raised about your concern. I can also see that you were able to log in to your account. Please don't hesitate to update your ticket by responding to the email sent by the team if you still need further assistance, and they will surely assist you accordingly. 

[aefe4c54]

Hello Team

I need to use upwork mobile app but I lost access to the Authenticator app,  can you please help reset the Authenticator app for me

Regards

Ratha

[ArjayM]

Hi Rathramanan,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.