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manikvskhan
Community Member

I lost my 6 digit code because I uninstall my authenticator app

Hey there?  

 

I uninstalled the Authenticator app from my phone. Now I can't access my account setting. I didn't have 6 digit code anymore. Please help me

 

I try to contact Upwork support but can't find any option, there is only option to talk to robot.

 

If I click on contact, it still tells me to chat with the robot.  If I click on any option, it still doesn't open, it comes with page loading like image 1. Please check the attached image.

 

Please Help me.

9 REPLIES 9
petra_r
Community Member


Md Manik A wrote:

I uninstalled the Authenticator app from my phone. Now I can't access my account setting. I didn't have 6 digit code anymore. Please help me


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JoanneP
Moderator
Moderator

Hi Md Manik,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
d2e5a38d
Community Member

I also lost my 6-Digit code. How can I find the solution to that?

BojanS
Community Manager
Community Manager

Hi Sufyan,

 

One of our team members will reach out to you directly to assist you with your concern. 

 

Thank you for reaching out to us.

~ Bojan
Upwork
d2e5a38d
Community Member

Thank You Bojan, hope to get it solved.

hkumarm
Community Member

I also lost my 6-Digit code. How can I find the solution to that?

BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Hemant.

 

One of our team members will reach out to you directly to assist you with this concern. 

~ Bojan
Upwork
ayoubkhan58
Community Member

I also uninstalled the app, What should I do now?

Hi Muhammad,

 

Someone from our team will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
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