I lost "Top Rated" badge

haykhov1 · ‎02-28-2019

I was a Top Rated. After approval, my account lost the "Top Rated" badge. Can you back it?

yeasir_arafat_13 · ‎02-28-2019

Is there any recent account hold shown on your "My Stats" page?

pponso · ‎02-28-2019

Hayk H wrote:
I was a Top Rated. After approval, my account lost the "Top Rated" badge. Can you back it?

Hello Hayk,

I just went through your profile, I think, it may be because of the recent feedback you received...

My extremely personal suggestion to you would be...

Just get rid of that feedback and the impact that it could create on your JSS, either by making a refund or by asking Upwork support to delete (Only TOP RATED FREELANCER has this facility) this feedback and JSS impact from your profile...

I hope this helps!

All the best!

yeasir_arafat_13 · ‎02-28-2019

Robin H wrote,
" I just went through your profile, I think, it may be because of the recent feedback you received..."

No, it can't be for feedback because he still have a JSS of 93%

pponso · ‎02-28-2019

Yeasir A wrote:
Robin H wrote,
" I just went through your profile, I think, it may be because of the recent feedback you received..."

No, it can't be for feedback because he still have a JSS of 93%

Yes, you may be right, but looking at his feedback, I was doubtful...

He should try contacting Upwork Support!

prachi163 · ‎02-28-2019

This could be because one of your high-value contracts fell out of the 12-month window. This means your earnings for the last 12 months are less than $1k. You can check this by looking at your My Stats page.

12-months earnings should be more than 1k for the TR status.

petra_r · ‎03-01-2019

Prachi T wrote:
This could be because one of your high-value contracts fell out of the 12-month window. This means your earnings for the last 12 months are less than $1k. You can check this by looking at your My Stats page.
12-months earnings should be more than 1k for the TR status.

He's had way over $ 1000 in earnings since last February.

He says "after approval" - That likely means he had an account hold for ID verification and that account hold stripped the Top Rated status for 90 days, as one of the criteria is "no recent account holds")