Sep 16, 2019 04:23:43 PM by john g
I've been writing a very complex proposal for an 8 month project with 14 milestones, on several occasions, just with a slight move of my mouse, I've lost the proposal.
Support has told me there is no way to save my work - "But as always their dedicated engineers work tirelessly to enhance their system architecture"
This is ludicrous - of course, I'm now taking the precaution of ensuring I write my cover letter on MSWord - but in planning the milestones and now losing the template 5 times throughout the night - I'm furious
Does anyone have any tips that could help. Thanks to anyone in advance
John
Sep 16, 2019 04:36:58 PM by Virginia F
It looks like you've been here long enough to know that the best thing to do is to write all proposals in an external text edit program, and then copy/paste. That's what I do.
Meanwhile I'll wait (as we've all been doing for years), for Upwork to add an "autosave" feature.
Sep 16, 2019 04:42:17 PM by Tiffany S
Virginia F wrote:It looks like you've been here long enough to know that the best thing to do is to write all proposals in an external text edit program, and then copy/paste. That's what I do.
Meanwhile I'll wait (as we've all been doing for years), for Upwork to add an "autosave" feature.
Unfortunately, this isn't a solution when there are numerous milestones involved, since cutting and pasting the information line by line into the milestone fields is no more efficient than typing it there and you are no more likely to get through that process without losing your progress.
Sep 16, 2019 04:49:10 PM by john g
Sep 16, 2019 04:42:38 PM by Jennifer M
They're using popouts so the browser will automatically close it if you click outside of the input boxes. It's annoying. They used to have a warning screen and idk what happened to that, but yeah if you click outside of the input boxes, you risk having the window closed.
Use the tab key to move to the next input box or make sure you only click one of the text boxes if you click your mouse on something.
It is v v annoying.
Sep 16, 2019 06:14:26 PM by Wendy C
Immense empathy from this corner. As noted, trying to do a copy/paste for every milestone is as infuriatingly as the lost info.
Yes, U. needs to fix this.
Instead of spending time and money screwing up our profiles with amateurish cartoons that demean FLs and Buyers alike, FIX the tech glitches like this.
Sep 16, 2019 07:55:57 PM Edited Sep 16, 2019 07:57:01 PM by Avery O
Hi John,
I'm sorry to learn about your exeprience on Upwork. Please know that I have shared this with the team so that we can look into how we can improve on the functionalities of the website.
Just now, I tried submitting a proposal, and when I clicked on the page, the proposal page opened in a new tab (I'm using Google Chrome). Could you please share with me what browser you are using, and what happens when you click on the Submit a Proposal button - does it open on a pop-up window instead of an actual browser window/tab?
Sep 16, 2019 08:22:10 PM by john g
Sep 16, 2019 09:19:04 PM by Avery O
Hi John,
It looks like you have pressed "Submit" too soon. Anyway, I wanted to clarify when you said you clicked outside the proposal window, if you meant you clicked outside but still within Google Chrome's window/tab, or outside the the browser window (clicking on your desktop, or some other program, etc.). I'm trying to understand this better because in my experience, when I tried replicating the issue, the proposal window stays until I click on the submit button at the bottom of the page. I hope you understand why I have to ask for details. I want to understand if my experience is different so that I can relay this with detailed information to the team.
Sep 16, 2019 10:41:10 PM by john g
Sep 16, 2019 11:10:24 PM by Avery O
John,
I understand how this can be a very frustrating experience for you and I apologise if it seemed that I was insinuating that this is entirely your fault. Please know that I did not intend to mean it as such, and I apologise if you were offended by my response.
I understand that this has been an issue for most freelancers here on Upwork, and in order for me to share the experience with the team, I am trying to understand what may have transpired when users "click outside the proposal window," which results to deleting the draft proposal on the proposal page. This will allow me to give a detailed explanation to the team so that the can look into this, and possibly consider the "Save draft" option for future releases.
Just the same, please know that I have shared this with the team so that we can look into this further. Thank you for your understanding!