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I need a manual name review.

My legal last name is olsen-rodriguez, but the last name on my bank account is just rodriguez. I've verified my identity on my profile with my drivers license. How do I confirm that I am the holder of my bank account?

Community Manager
Community Manager

Thank you for reaching out to us, Andres.


One of our team members will reach out to you directly via support ticket to assist you with your request. 

~ Bojan

Hi there - I also need to request a manual name review in setting up my bank account. 

Hi Kathy, 

It doesn't look like that you will need a manual name review just yet as you have just added your payment method. This will go through a three day security period and should there be any issues, you can come back here, and our team will assist you further.

~ Avery
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