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c24e4271
Community Member

I need a manual name review

My license name 'Christoph' and my actual name 'Christopher' do not match. 

 

I need my profile name to match my checking account name (Christopher) to get paid.

 

I went through the automated prompts and was brought here:

https://support.upwork.com/hc/en-us/articles/211063768-Bank-Account-or-Payment-Method-Under-Differen...

 

But the form it tells me to click on goes nowhere (brings me in a circle)...am I missing something? How do I submit a request for a manual review?

 

Thanks for the help and support.

 

-Chris

 

PS: Is there no customer service phone number at Upwork? No insult at all to this community of freelancers - I am new so want to make sure I address the right folks rather than bother other freelancers.

2 REPLIES 2
BojanS
Community Manager
Community Manager

Hi Christopher,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
c24e4271
Community Member

Thanks Bojan.

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