I have accepted a contract to translate 5 short videos (20 minutes in total), I believe for an NGO, the offer was hourly based (5 hours per week which seemed abit odd but nevertheless I didn't pay that much attention to it) and I forgot to ask for milestones (I know the responsibilty lays on me), and I delivered the work, which did not take much of my time, I have no feeback, it has been a week already since the start of the contract. I send a couple of messages to ask for feedback and the client to make a milestone but no reply, total silence. The contract is still open and no time logs is recorded, I was wondering if it possible for me to put manual time for the amount I believe I owed which is not much, perhaps that would get the client's attention and react (knowing that they do not have to pay since it is manually entered), Can I do that?
I know the error is on myside for forgetting to ask for milestone..
Thank you, I didn't know that.
However, since I forgot to start the automatic time recording, and since I know this job was small and didn't take much of my time, do I just put manual hours for the amount I believe I owed and I know the client has the option to reject?
It could be also that the client is new in here and didn't realise they actually send me hourly contract with 5 hours per week, perhaps me entering the time manually for only what I owed could also make them realise that there is an open hourly contract, and that is also dangerious for the client since there is no other work coming on my way since the 5 short videos. I have a feeling the client didn't realise this. Suggestions please.
A client doesn't really have an option to "reject" manual hours.
A client can dispute hours logged by an hourly contract freelancer, but it takes effort and special steps to do so.
The normal functioning of Upwork hourly contracts is you log time, and you get paid automatically.
If a client decides to dispute time logged, the client will automatically win any disagreement if the hours were manually logged.
If you had a contract limiting you to 5 hours per week, you should not try to log more time than that. The system won't let you.
If you worked less than 5 hours, you need to log less than 5 hours. You need to log the actual number of hours your worked.
I'm not saying you were planning to do this, but just to be clear:
You can't log hours for work that you didn't do, as a way of getting the client's attention.
(I mean, physically the system will allow you to do that, but it's a punk move and a bad thing to do. So you can't be doing something like that.)
Thank you for your advice, I was never suggesting to log more than I have worked, I find that unethical even if it is just to get attention. What I said was, Can I log the time I did work which is way less than 5 hours, and the part to get the client's attention, I meant for the client to see that they are neglecting a running contract and payments that are due..
I also do not want to harm any possibility for long term work with the client, so my options are
1. log in what I believe the client owes me (way less than 5 hours) - fair assessment 2 hours
2. Wait for the client and keep sending messages .. perhaps the client is busy or for some reason away
And my question, will it be fair, professional and reasonable to log that time?
I understand .. I just believed the offer shouldn't have been hourly since in the job post sounded just to translate these videos and that is it, and the client might mistakenly send hourly offer, on the other hand it could also be the client wants someone for the long run and kept it open, so I wanted to communicate and clarify before I log in the time, and I say this because I had an excellent client in my first job here who was very happy with my work and I logged in my hours, appearently that was not how they thought it should be, and the client account was suspended ( I am not sure for the reasons) somehow the issue was resolved and the client paid, I contacted the client and ask what happen when they were reestated, and the client said it was technical problem and was resolved and said they thought it was open contract and I wasn't suppose to log the time so they decided to end the contract and said if they need more work they will always contact me.. I know the whole thing is confusing as it is to me till this day..
So I am just trying to avoid such senario to happen again and wanted to have a chat with this client before I log the time.. But you are right, the work is done and I should just log the time and see how it goes from there. Thank you all.
You can enter the time in manually, (the time you started and the time you stopped..) There is no Upwork guarantee on manually entered hours. One of 2 things will happen. The client will get the invoice and approve of the hours, thus, they will pay you. Or, the client will disappear and not pay you.
Either way, next time you have an hourly contract, you should download and install the Time Tracker, run it when working, And document the screen shots it takes. Then you'll be paid automatically either by the client or by Upwork if the client disappears.
Once youi enter in the manual hours, IMO you should not keep messaging him. Too many messages will annoy the client.