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I need some clarifications.

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Megha A Member Since: Jul 5, 2016
1 of 3

 Hello All,
A couple of days back one of my client ended a project and after some time his server got spammed, He pointed me to all of the mess. I dropped him a message that if there are any malware issues then I will help you clear that and also I will update new code files on your server and I will not charge extra for the same.  I worked weeks on the project did everything he asked. But 1 days after the project was ended and he gave me a positive feedback, he reported a dispute on upwork that I did a fraud and intentionally updated a malware on his server to earn extra money and because of that upwork limited my account.  I updated upwork that I have screenshots that I offered him to clean his server for no extra money but still there is no response from upwork team and still for 3 days my account is limited. 
Also, i want to know that as its a fixed price project and project was already ended then why the profile is limited and I am been accused that I have done these things intentionally?

It's very hard to maintain an upwork profile and after this, I feel very heartbroken what should I do to get out of this ? Do you think i should refund client money after working for over 3 weeks on his project ?

Thanks
Megha

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 3

Hi Megha, 


I'm sorry to hear that you're having an unfortunate experience on one of your contracts. I have followed up your ticket with the team so that they can get back to you soon. Please expect the team to update you with more information on how you can move forward with this contract. 


-Avery
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Gurpreet S Member Since: May 8, 2019
3 of 3

Hello All,
A couple of days back one of my client ended a project and after some time his server got spammed, He pointed me to all of the mess. I dropped him a message that if there are any malware issues then I will help you clear that and also I will update new code files on your server and I will not charge extra for the same.  I worked weeks on the project did everything he asked. But 1 days after the project was ended and he gave me a positive feedback, he reported a dispute on upwork that I did a fraud and intentionally updated a malware on his server to earn extra money and because of that upwork limited my account.  I updated upwork that I have screenshots that I offered him to clean his server for no extra money but still there is no response from upwork team and still for 3 days my account is limited. 
Also, i want to know that as its a fixed price project and project was already ended then why the profile is limited and I am been accused that I have done these things intentionally?

It's very hard to maintain an upwork profile and after this, I feel very heartbroken what should I do to get out of this ? Do you think i should refund client money after working for over 5 working days on his project ?

Thanks
Megha

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