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I need to access my elance account

a-ghaznawi
Active Member
Abdullah a Member Since: Jan 31, 2018
1 of 20

How can I access my elance account?I have tried to access it using my username/email and password but failed. I have tried to recover my password several times and i get this message:

"Change Password Request Received

An email is on its way with a link to reset your password. But hurry, it expires in 24 hours."

but no messages reach my inbox. Please, I need to correct some mistakes in my profile as it does not look good when googling my name.

info: The account uses a Yahoo mail.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 20

Hello Abdullah,

 

Have you tried checking your spam and trash mail? If you still can't find your reset password email, please reply to this thread. Thank you.


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a-ghaznawi
Active Member
Abdullah a Member Since: Jan 31, 2018
3 of 20

Hello Ryan,

 

Thank you for replying. I did check my spam along with every other folder. I also checked trash and even sent mails after reading your reply. I also did not mention that sometimes an "Error 502" appears after submitting reset password request. 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 20

Hello Abdullah, 

 

Sorry for the late response. Could you please send me a PM of the email address of your elance account? Thank you!


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a-ghaznawi
Active Member
Abdullah a Member Since: Jan 31, 2018
5 of 20

Done Ryan.

Thank you.

tpojka
Active Member
Goran G Member Since: Apr 7, 2017
6 of 20

One more sent. Thank you in advance.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
7 of 20

Hello Goran,

 

Thank you for sending me a PM. I have escalated your concern. We will send you the reset password email shortly. Thank you!


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tpojka
Active Member
Goran G Member Since: Apr 7, 2017
8 of 20

@RyanC Looking forward for it. Thanks

l_victoria_r
Active Member
Victoria L Member Since: Mar 21, 2018
9 of 20

I got the same problem with the password. I wanted to close the account but cannot reset my password.

@RyanC can you please help me?

 

Thanks,

Victoria L.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
10 of 20

Hello Victoria,

 

I have escalated your concern. One of our representatives will reach out to you shortly to assist you. Thank you.


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