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a-ghaznawi
Member

I need to access my elance account

How can I access my elance account?I have tried to access it using my username/email and password but failed. I have tried to recover my password several times and i get this message:

"Change Password Request Received

An email is on its way with a link to reset your password. But hurry, it expires in 24 hours."

but no messages reach my inbox. Please, I need to correct some mistakes in my profile as it does not look good when googling my name.

info: The account uses a Yahoo mail.

19 REPLIES 19
cylver1z
Member

Hello Abdullah,

 

Have you tried checking your spam and trash mail? If you still can't find your reset password email, please reply to this thread. Thank you.


Untitled

Hello Ryan,

 

Thank you for replying. I did check my spam along with every other folder. I also checked trash and even sent mails after reading your reply. I also did not mention that sometimes an "Error 502" appears after submitting reset password request. 

Hello Abdullah, 

 

Sorry for the late response. Could you please send me a PM of the email address of your elance account? Thank you!


Untitled

Done Ryan.

Thank you.

One more sent. Thank you in advance.

Hello Goran,

 

Thank you for sending me a PM. I have escalated your concern. We will send you the reset password email shortly. Thank you!


Untitled

@RyanC Looking forward for it. Thanks

I got the same problem with the password. I wanted to close the account but cannot reset my password.

@RyanC can you please help me?

 

Thanks,

Victoria L.

Hello Victoria,

 

I have escalated your concern. One of our representatives will reach out to you shortly to assist you. Thank you.


Untitled

Thank you Ryan. I have received a response already. Although they seem wanting my financial information above everything and are not rushing to help me close Elance account. I tried to explain my problem again. Let's see.

kind regards,

Victoria


@Ryan C wrote:

Hello Victoria,

 

I have escalated your concern. One of our representatives will reach out to you shortly to assist you. Thank you.


Elance was shut down for good on the 21st of February. There is no longer any way to access it.

Victoria's Elance account was shut down with it...

 

 

it does not look like it was shut down since I can access Elance web site and see all my personal profile information. I can see it when I Google as well. Elance account information appears in the search. The only thing I  cannot do it is to access the account and to recover password to close it. 


@Victoria L wrote:

it does not look like it was shut down since I can access Elance web site and see all my personal profile information. I can see it when I Google as well. Elance account information appears in the search. The only thing I  cannot do it is to access the account and to recover password to close it. 


Elance Site Shutdown 21st February 2018

 

"...that on February 21, 2018, Elance will be completely shut down and you will no longer be able to log in "

 

The landing page still exists, but it just takes you to Upwork afterwards.

If you click on "Find Freelancers" on the Elance landing page it just takes you immediately to Upwork too.

 

It takes quite a while before Google "forgets" things, but it will eventually go.

You can no longer log into Elance, however.

 

 

 

Hi
I also need to connect my old Elance account. How to do it?
Thank you.
Mark S

I also need to connect my old Elance account. How to do it? Posts here say it can be escalated to recover it.

Thank you.
Mark S

I don't think you can anymore. Elance is dead - gone - done - dusted and all records have been buried with it. One day one might find the pyramid, but nobody has built that yet and the Elance CEOs have disappeared into the conjurer's hat. 

aocumen
Community Manager
Community Manager

Hi Mark, 


Please know that Elance is no longer accessible. You may refer to this article for more information about the Elance site shutddown last 21-February, 2018. 


~ Avery
Upwork
fccb2276
Member

I tried to reset my password but have not received an email to reset and access my information. Can someone help?

Hi Wunmi,

Elance is no longer accessible unfortunastely. Please see the link posted by Petra in this thread for more information about this.

~Nina