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kaiart
Community Member

I need to change my profile pic

The only thing that's keeping me from verifying my identity is changing the profile pic. The picture that I've tried to attach follows the requirements but it keeps giving me the error message unable to reach response from server.

 

Can you please escalate this to a support ticket since I wasn't getting any help from chat and I've refreshed and reset my phone I've cleared the cache I removed all cookies and nothing still helps

1 REPLY 1
PradeepH
Moderator
Moderator

Hi Keefee,

 

Apologies for the inconvenience experienced while updating your profile picture. I checked your profile and I see that you have already managed to change your profile picture. Feel feel to message us if you need further assistance. 

 

- Pradeep

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