Apr 2, 2021 04:32:54 AM by Aqeel U
Hello all,
I just came up with a weird situation. I had a chat yesterday with a client. I told him everything about my background and skillsets. He gave me a test task of 12$ which I delivered shortly, he reviewed it and was satisfied. Then I asked him about a task which he posted and he was ready to give it to me. I tried to negotiate a bit about the budget and he got hyper. He threatened me about the negative rating I apologized to him for the misunderstanding but he was not ready to listen and said you have no right to bargain. He said you lied about your profile, the claim is totally wrong. At last, he rated me with 1 star for the test task which I did nicely. His point is that I have no right to negotiate and I am trying to manipulate which is totally wrong. He even involved my elders and said that you have earned fake reviews. Moreover also said that nobody cares about your degree and profile which is very humiliating. I just want to report him. He rated me for the task he didn't even award. I just want to know how can I report him and put this matter to the Upwork administration.
Solved! Go to Solution.
Apr 2, 2021 08:23:04 AM by Christine A
Well, I agree with Mikko that you should give the client a full refund to get the written feedback off of your profile (and your response to it). The private feedback could still impact your JSS but at least other potential clients won't be able to read the bad review. There's no reason to contact Upwork over this - it's your word against the client's.
Apr 2, 2021 04:47:11 AM Edited Apr 2, 2021 04:48:47 AM by Petra R
Aqeel U wrote:I just want to report him.
You really need to manage your clients and contracts yourself. What do you think reporting the client would achieve? The worst part of the whole debacle is your response to the feedback, which is in really poor English with a bunch of mistakes, which, coming from a writer, basically verifies and validates the client's feedback.
Realistically, the only way to get rid of that feedback and most importantly, that absolutely terrible response, would be to refund the $12. That way the feedback will vanish after a couple of days. It will (significantly) affect your JSS though.
Apr 2, 2021 05:15:08 AM by Aqeel U
That was just a fast reply, not a writing task. Is it acceptable that any client can question your integrity and threatened you with negative feedback? How he can say that I have earned fake reviews? It's not about the feedback it's about the ethics. Isn't it?
Apr 2, 2021 06:26:07 AM Edited Apr 2, 2021 06:34:57 AM by Petra R
It's not about the feedback it's about the ethics. Isn't it?
No. It isn't. Stop thinking about the client.That's over. Think about your future! Any client who sees that absolutely horrendous English on your response will not hire you to write a word of English. Concentrate on your career on Upwork, not a $12 client.
That was just a fast reply, not a writing task.
Unfortunately, that is not what prospective future clients will see. They see very poor English and very unprofessional behaviour. A double-whammy "NO WAY!"
You're in a hole. Stop digging. Concentrate on how to get out of the hole and how to avoid such poor outcomes in future.
Mikko R wrote:
Refund the job to make that review vanish from your profile. Even if your JSS drops, it's far better than leaving that review in your profile.
The JSS will plummet tomorrow anyway. That ship has sailed. Refunded contracts don't make it drop any more than not refunded contracts.
Apr 2, 2021 05:30:04 AM by Mikko R
Apr 2, 2021 07:29:10 AM by Christine A
Aqeel U wrote:He even involved my elders and said that you have earned fake reviews.
What do you mean when you say that he involved your elders? Do you have more than one person who's working through your profile? Because it certainly sounds like the person who responded to the bad feedback doesn't speak English as well as you do (judging from your posts here), and the client also claims that you weren't the one who worked on his project. Someone who speaks fluent English might make one or two mistakes when writing quickly, but that feedback response is absolutely filled with mistakes - dozens of them. If you're sharing your profile with other people then you could really get into some serious trouble and have your account banned.
Apr 2, 2021 07:46:47 AM by Mikko R
Apr 2, 2021 07:52:56 AM Edited Apr 2, 2021 09:08:44 AM by Pradeep H
I am not sharing my account with anyone. He claimed because I agreed on a writing task that doesn't belong to my background. Moreover, he wasn't looking for a native writer. I never ever mentioned that I am a native english speaker. I am working as technical writer in the field of engineering, science and technology and clients are satisfied with the work. Moreover, anyone can find my research profile here:
**Edited for Community Guidelines**
I hope this will help you guys to believe me.
Apr 2, 2021 08:23:04 AM by Christine A
Well, I agree with Mikko that you should give the client a full refund to get the written feedback off of your profile (and your response to it). The private feedback could still impact your JSS but at least other potential clients won't be able to read the bad review. There's no reason to contact Upwork over this - it's your word against the client's.