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mapes_patty
Community Member

I need to give a refund, but I do not have an available balance at this time.

I know that Upwork debits my account monthly. I need to give a refund to a client and I don't have an available balance. I expected they would just bill me. Is that not possible?

3 REPLIES 3
robin_hyman
Community Member

No you have to upload payment information within Settings.  


Robin H wrote:

No you have to upload payment information within Settings.  


That does not work for refunds.

 

Patricia, you have to contact Support to arrange for a transfer of funds into your Upwork balance, which you can then refund to the client. That's in addition to what Jennifer said (refunding when you have pending funds.)

lysis10
Community Member


Patricia M wrote:

I know that Upwork debits my account monthly. I need to give a refund to a client and I don't have an available balance. I expected they would just bill me. Is that not possible?


If you work often, you can just use money in the Pending section of your reports. Of course, you'd have to wait until money moved to Pending.

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