Jan 21, 2021 06:33:36 AM by Ahmed G
I completed a milestone that contained a bonus, In the transaction window I can see my release date correctly but for the bonus, it's not there. My balance is also the same. How can I solve this? Or it is just a normal error.
Jan 21, 2021 06:52:20 AM by Petra R
Ahmed G wrote:I completed a milestone that contained a bonus, In the transaction window I can see my release date correctly but for the bonus, it's not there. My balance is also the same. How can I solve this? Or it is just a normal error.
Give it some time. The date should become available within 24 hours of the bonus being successfully charged. It is usually a day after the milestone because the funds in esrow are already charged.
It is only something to be concerned about if nothing happens for several days.
Jan 23, 2021 04:46:45 PM by Gliaza Rose C
Jan 23, 2021 06:38:08 PM by Luiggi R
Hi Gliaza,
Sorry about any confusion that can cause you. Please note that all manual payments, including milestones and bonuses, become available 5 days after the payment is successfully processed. You can check this help article to learn more.
Thank you.