It is not Upwork's fault if a freelancer is so scared of a bad review or JSS drop that he won't close a bad contract. That isn't taking sides. If your JSS is so fragile that one closed contract will destroy it, you have bigger problems to worry about.
Upwork's published information and several posts on the forum have made it clear that it is a PATTERN of closed with no feedback contracts that MAY affect your JSS. Anyone choosing not to run their business like a business over one contract is ignoring the facts.
I believe you're right and making it very clear, Tonya, Thank you.
Thinking of it, all my previous jobs were successful and I have a 100% JSS and all my clients are recurring and satisfied, so one bad review from a 21 jobs won't do much effect.
and maybe I misunderstood Petra, it is just was very weird for me to feel like no matter what the client does, I have to accept it or embrace the bad review, it just didn't make sense
anyway, thanks everyone for your help, I have handled the situation wrongfully and I can do better if I faced such a situation again
Tarek, at least wait till you get your top rated badge before doing anything further. It really affects your future prospects. And sincerely, in the future if you face something that frustrates you, just take a deep breath and post here before doing anything rash.
@Tarek S wrote:
1) Thinking of it, all my previous jobs were successful and I have a 100% JSS and all my clients are recurring and satisfied, so one bad review from a 21 jobs won't do much effect.
It won't be 1 out of 21, it will be two contracts out of whatever many are already ended at that point. So well over 10%- more like 15% at this stage.
2) and maybe I misunderstood Petra, it is just was very weird for me to feel like no matter what the client does, I have to accept it or embrace the bad review, it just didn't make sense.
You DID misunderstand me. I said it was an example of very poor client and contract management. You should never have accepted a second contract with only a $ 5 funded milestone, you should have managed client expectations appropriately from the very beginning and certainly should not simply have refunded. If you wanted the first contract closed you could have told the client you'll be happy to entertain the fixed contract once the hourly one is closed. If you were not happy with the $ 5 milestone you could have not accepted the second contract. Now you have created a situation where the client has you by the short and curlies with 2 open contracts, and you're flapping.
None of this need to have happened....
Ok, Petra, I think you misunderstood me on this part, I never accepted the fixed price contract, I saw the offer and how he funded it, and I asked him about it and that discussion happened, so I just declined the fixed price contract, so it is only one contract active with him
The biggest lesson to learn here is to not allow a client to hold you hostage over a review. There are strategies you can use to avoid an unsavory client trashing your JSS entirely, but in the end, decisions need to be made on a professional level and not out of fear. Don't give away your work for free in order to save a review, don't refund money for work you actually did, don't work without a funded milestone. Be clear and concise with your clients, lay out your expectations, and go from there.
This issue where freelancers give refunds in order to avoid bad reviews is what creates clients like this, who think they can use JSS as a bargaining chip or a threat. It's unprofessional and unacceptable. Don't feed the trolls.
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More