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Peg's avatar
Peg B Community Member

I've been Top Rated for a month, why are the weeks not changing

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

 

Thank you

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi All, 

 

I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies. 

 

Thank you for your patience,

~ Nikola

View solution in original post

480 REPLIES 480
Irfan's avatar
Irfan A Community Member

Seems like no one is working on it and it is not in your priority list. It is an urgent issue and should be resolved ASAP. But it is pending for last 3 weeks. I should get Top Rated status but I do not have it beause of this bug in Upwork. Why it is so hard for you to fix?

Roy's avatar
Roy G Community Member

I've been stuck at 6 of 16 weeks for as long as I can remember. My job success score is 100%... any update on this issue?

Goran's avatar
Goran V Retired Team Member

Hi Roy,

 

Our team will reach out to you via ticket as well and will assist you further, thank you.

~ Goran
Upwork
Muhammad Ahmed's avatar
Muhammad Ahmed A Community Member

Hi there,

Facing the same problem too. My JSS was on 88% when the top-rated weeks were 6 on the last update on 6th Feb it Increased to 91% and it's still there but the top-rated weeks drops down to 4 on the next update on 20th Feb as they should be 8.

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad Ahmed,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Bulbul's avatar
Bulbul I Community Member

Hello,

I'm eligible for Top-Rated last 6 weeks. In my stats, it's counted for 5 weeks. Last week not updated on my stats. My job success score is 100% and my last 6 months' earnings are more than 2K. Is there anything that I'm not eligible for last week? Please can anyone inform me what actually happened?

Thank you

Tatevik's avatar
Tatevik G Community Member

Some freelancers are impacted by an issue, the eligibility weeks didn't update for some, Upwork is aware of this and is trying to fix it.

 

However, you should also know while every new eligible week adds to the counter, every old eligible week gets removed as well. So if you were eligible this week, but you were also eligible 17 weeks ago, your calculation will be +1-1=0 , the counter won't change.

Bulbul's avatar
Bulbul I Community Member

Thank you for your information. Maybe this could be an issue that you have stated first. And also thank you for the last information. But I'm totally new eligible for the last 6 weeks. So no chance of minus. 

Bulbul's avatar
Bulbul I Community Member

It's updated now. it was stuck at 5. Today it's turned into 9. Thank you

Bobi's avatar
Bobi S Community Member

Hi Pradeep,

Thanks you very much for your explanation, I understand the concept. I didn't meet the requirement "JSS 90+ or Rising Talent" until end of 2021 then I got Rising Talent badge and 1 week after I got 100% JSS, when I got Rising Talent it started counting weeks but it stopped on 4. Since I got my JSS It hasn't dropped under 100%. I don't understand what requirement I don't meet for top rated. 

Tatevik's avatar
Tatevik G Community Member

There is some bug, mine is stuck on 10 for the past 2 weeks, don't know why it's taking so long to fix it.

Nikola's avatar
Nikola S Retiring Moderator

Hi Bobi,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Bobi's avatar
Bobi S Community Member

Hi Nikola,
Thank You very much.

Haseeb's avatar
Haseeb Z Community Member

My top rated eligible weeks rose to 12 of 16 and then suddenly stopped. It is not rising to 13 of 16 from atleast 2 weeks, given I got a 100% job success.

m_haseeb_zahid_0-1644156790975.png

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Haseeb,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Haseeb's avatar
Haseeb Z Community Member

Thanks Nikola

Looking forward to see the above issue resolved.

Haseeb Zahid

Bulbul's avatar
Bulbul I Community Member

Hi Nikola,

Last week I have posted here that one week was not updated for my top-rated eligible week. It's another week now that is also not counted. I'm so nervous about that issue. Will it be counted?

Thank You

Promise's avatar
Promise A Community Member

My top rated eligible week has been stuck at 12 weeks of 16 for the last two weeks.

 

My jss however didn't drop below 90. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Promise,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Charuan's avatar
Charuan A Community Member

Hello everybody. I'm aware that non-eligible weeks have to roll out before they start going up again. However, I've had more than 90% JSS for 14 weeks straight with no dropdown. On the contrary, my score hasn't done anything but increase, to the point that I've been sitting at 100% for the last 6 weeks or so.

 

What am I missing here? Why is it still showing 12 weeks if this would be my 14th consecutive top-rated eligible week?

Nikola's avatar
Nikola S Retiring Moderator

Hi Charuan,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page

 

~ Nikola
Charuan's avatar
Charuan A Community Member

Thank you, Nikola. One of the support staff members already reached out to me and we're waiting on further updates. Thanks a lot!

Claire's avatar
Claire S Community Member

I've been noticing for the past 3 consecutive weeks that my top rated eligible weeks are stuck in 4 out of 16. My JSS is still 93%, I've got more than 5 invitation to interview for the last 2 weeks and I got my fifth client this Month. Why does it does not add my weeks? It should be 7 out of 16 now. Can you look into it?

Nikola's avatar
Nikola S Retiring Moderator

Hi Claire,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Mohamed's avatar
Mohamed E Community Member

Hi Nikola,

 

I have the same issue. my jss is 100% and my elgible weeks didn't count for 2 weeks now it should be 11 instead of 9. Any solution for this?