I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?
Solved! Go to Solution.
I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies.
Thank you for your patience,
Wow!! That's a very long time. I have been looking forward to becoming top rated plus for a very long time. To be clear, have you become top-rated since your eligible weeks are now 13? If not, I'll be so mad not being top-rated for a fault that's not mine at all.
I have had a job success rate of 90% for quite a few weeks now. I just want to know then will the eligibility weeks start after I hit 1k in earnings? Will the counter start from 0 then? Or will they show the number of weeks I have had 90% plus JSS even when I had less than 1k earning
As Peter mentioned, there's currently a known issue that the team is currently working on, which is why the Top Rated eligible weeks aren't changing.
To clarify your question, the answer would be yes, the weeks increase by maintaining Rising Talent status or a Job Success Score of at least 90%, for at least 13 of the last 16 weeks. The 12-month earnings of at least $1,000 are just also part of the criteria for obtaining the badge, but not taken into account for the weeks to increase. You may want to refer to the "Calculating Top Rated Eligible Weeks" section of this help article to learn more.
Hi!!! I see you are already top rated!!! My weeks have also updated. I am currently on 12 weeks now!! I'm really happy and excited Upwork fixed this for me. I can't wait to get my badge on saturday!!!!! Hahaha.
Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
I dropped from "Top Rated" a few months back. Recently my eligible weeks increased from 10 to 12 and stuck. I'm maintaining the criteria of 90%+ JSS and 1k+ earning. I've been waiting for a few weeks to see if it is a system error or anything else. Is there anyone who can help, please?
I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your ticket on this page.
This is the reply I got from the support team. I'm just 1 week away from getting back the "Top Rated" badge. I'm waiting for a few weeks for the score to be updated, and who know how long it'll take to be fixed!
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Hi, Another week added to the stuck list. It's 3 weeks now not been counted. Being top rated is a dream for a new freelancer. I'm nervous about that issue. Is there any possible date when could be solved issue?
Is Upwork struggling with bugs? not only this issue I saw there are plenty of issues across the platform now,
We are worried. Please let us know. We love Upwork.
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Top Rated eligible weeks. Thank you.
My top rated eligible weeks also have not been updated for three weeks now. By the start of those 3 weeks I had 100% JSS. I still maintain 100% JSS.
Unfortunately, I don't make sense your explanation. Can you tell it in more detail?
Thank you for your help.
My JSS is 92% from 2 weeks and then it dropped to 90% but as I am maintaining JSS of 90% my Top rated eligible weeks are not increasing
They are stuck from 4 weeks
Can anyone please help me
I got my rising talent badge without getting any job. Till I didn't get any job, My top-rated eligible weeks used to increment. But even now when I have completed my 1st project ( 20 days) as well as worked on another one for at least 5 days. My top-rated eligible weeks are not increasing.
I am still a Rising Talent and don't have JSS.
WHY IT IS HAPPENING?
IS IT NORMAL?
We've seen that everyone on the forums is complaining about their top rated weeks not moving, tickets are being opened, but no one is ever getting an answer.
I would like to know, once the problem is solved, will our weeks jump to where they should rightfully be, or will it just continue to count from the day that this bug gets fixed?
I know freelancer issues are not on your priority list, but this means so much to so many people because the TOP Rated status helps us get to the right clients, and yet we can't have an official post telling us what the problem is, how Upwork will deal with it, and when should we expect a solution?
P.S.: Please don't throw this post under other topics just to make it disappear, as i would really love to have a fair and square answer from a Senior Moderator - you owe this to us, your community.
I understand where you're coming from, and I can see why this would make you upset. As Andrea shared here, this is a known bug, and our engineers are looking into this further. I can assure you that our team is monitoring it closely. Please know that I had to move your post to this thread since the team monitors this thread. Once we have an update, we'll share it here to inform the Community.
My Top Rated eligible weeks have been suck at 12 weeks for about 3 weeks now and I have maintained a JSS of >90%. Just need to know if I did something wrong or if there is an issue with my account.