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Peg's avatar
Peg B Community Member

I've been Top Rated for a month, why are the weeks not changing

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

 

Thank you

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Moderator

Hi All, 

 

I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies. 

 

Thank you for your patience,

~ Nikola

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480 REPLIES 480
Tatevik's avatar
Tatevik G Community Member

I think scientists will find life in the outer space before Upwork solves top rated weeks 😦

Nilima's avatar
Nilima N Community Member

Hi Pradeep, 

 

I got my Rising Talent on Jan 28 which was replaced by JSS of 100% 10 days ago. But my top rated eligible week is still at 0.

My profile is 100% complete, 0 account holds. With 4k+ 12 months earning.

Do you think there are other criteria that I need to fulfill?

Yousaf's avatar
Yousaf T Community Member

Hi there I am looking for Support from Upwork Team My Top Rated Weeks are not Increasing even I maintain JSS at 100% Thanks in Advance

Sabokhat's avatar
Sabokhat K Community Member

It can be due to 2 reasons:
1) You have some "inaligible" weeks within 16 week timeframe, these should "drop off" before your eligibility weeks increase
2) It seems like an ongoing technical issue. Most freelancers, including me, are reporting an issue. I contacted Upwork Support and they confirmed that there is a tech problem affecting my Stats page. I have not recieved any updates on the issue since then. 

Yousaf's avatar
Yousaf T Community Member

That is so nice of you.....But I maintain Alhumdulilah My 100% JSS Since I earn it 

Nikola's avatar
Nikola S Moderator

Hi Yousaf,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
Sanel's avatar
Sanel M Community Member

Hello.

My top rated eligible weeks were raising every week by one till 10 out of 16, since then it has stopped even tho I have not lost any % on my JSS, does anyone know why?

Luiggi's avatar
Luiggi R Moderator

Hi Sanel,

 

Sorry for any inconvenience this may have caused. As Andrea shared here, this is a known bug, and our engineers are looking into this further. Once we have an update, we'll share it here to inform the Community. 

~ Luiggi
Joanne's avatar
Joanne P Moderator

Hi Siddique and Sanel,

 

I'd like to let you know that this is a known bug and our engineers are already working on getting this resolved as soon as possible. We appreciate your patience! 

~ Joanne
Upwork
Siddique's avatar
Siddique M Community Member

My Top Rated eligible weeks are not getting updated for the past three weeks. It is supposed to be 15 out of 16 till now but it's frozen at 12. I have contacted support and they are saying there is a technical issue and engineers are working on it. It's been a week and still, there is no change in it. Can someone please tell me why this is happening? I am eligible for Top Rated Plus and waiting to get the badge. But this is causing the problem.

Please help! 

Delvin's avatar
Delvin L Community Member

Hi, I have a problem where my Jss and Toprated eligible weeks stopped updating. At first, I thought the problem stemmed from my side but after carefully going through the criteria thoroughly, I couldn't see anything wrong from my side. I would understand my JSS of 97% stagnating but my top rated eligible weeks also stopped updating at 10/16 weeks. It has been a total of 5 weeks since either one of them have been updated. 

 

I did send an email to Upwork's support about two weeks ago asking for assistance but until today all they have told me is that they still waiting for a response from technical support. 

 

Could anyone please help or at least inform me why my eligible weeks stopped updating. 

Usama's avatar
Usama K Community Member

Hey I have completed the earning for top-rated but my week are struck from the last 4 weeks and have not been updated and my JSS is 100%

Nikola's avatar
Nikola S Moderator

Hi Usama,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Usama's avatar
Usama K Community Member

Thanks

waiting for my top rated badge

Demian's avatar
Demian M Community Member

Hello!

-My top rated elegible weeks are stuck at 12 since a month I think.

-I am aware of how the rolling weeks system works.

-but I have a +90% rating since a few months already, I find it strange to be stuck.

I'm not saying that this elegible weeks count is not correct, as

-I didn't take note of each week rating (which I should have done), but I'm wondering if there is a way to check this information on Upwork, as I don't find why this would be hide for the user.

Maybe is there a way to get this? 

 

Thank you very much in advance.

Tatevik's avatar
Tatevik G Community Member

You can check it by contacting support, but for the past month there is a bug that makes TR weeks stuck on the same number since 4 weeks ago.

Demian's avatar
Demian M Community Member

Thank you for your answer, Tatevik.

Unfortunately I couldn't find any way to contact support. Everything leads to the help center...

Could you tell me how? Thank you.

Tatevik's avatar
Tatevik G Community Member

Type 'Contact Support' in the chatbox, might have to do it a few times, an option to contact support will pop up.

Sandeep's avatar
Sandeep G Community Member

Hello, Upwork support team.

 

My Top Rated eligible weeks are stuck at 0 of 16  even though I have 96% JSS for a while. Can anyone from Upwork support shed some light on why my Top Rated eligible weeks are not increasing? 

 

Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Sandeep,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Top Rated eligible weeks. Thank you.

~ Goran
Upwork
Sandeep's avatar
Sandeep G Community Member

Thank you, Goran.

 

Please let us know, Waiting for feedback.

 

Thanks&Regards

Zeeshan's avatar
Zeeshan A Community Member

Hi Team, I got eligible for top rated I had reached to 9 out of 16, three weeks ago. Since then, it's stuck at 9 weeks and not increasing. I have already read the help article and am following all aspects accordingly but they are still not increasing? Can you please confirm why they are not increasing and what should I do? 

Umair's avatar
Umair S Community Member

Can anyone tell me the eligible week are stuck at 10 for 2 weeks? The same thing happened on my cousin's profile. Also please check the image I have attached.

Sabokhat's avatar
Sabokhat K Community Member

It can be due to 2 reasons:
1) You have some "inaligible" weeks within 16 week timeframe, these should "drop off" before your eligibility weeks increase
2) It seems like an ongoing technical issue. Most freelancers, including me, are reporting an issue. I contacted Upwork Support and they confirmed that there is a tech problem affecting my Stats page. I have not recieved any updates on the issue since then. 

Umair's avatar
Umair S Community Member

Thanks for explaining should I contact the support team or issue will be solved for all of us😊

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